Andrew seth
swift current
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
8
8
years of professional experience
Work History
Store Manager
7-11 Store
08.2022 - 01.2025
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Analyzed sales data for strategic planning and resource allocation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Resolved customer complaints for improved store reputation and loyalty.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Established a welcoming atmosphere to encourage repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Dollarama
03.2017 - 07.2022
- Resolved customer complaints for improved store reputation and loyalty.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Established a welcoming atmosphere to encourage repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Warehouse Worker
Dura Products
03.2017 - 03.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Strapped items down over protective padding to secure throughout transportation.
- Verified documentation and condition of freight to assure quality standards were achieved.
Education
NVQ Level 2 - Computer And Information Sciences
Peterlee Community College
Peterlee , United Kingdom05-1996
High School Diploma -
Dene House Comprehensive School
Peterlee, United Kingdom05-1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Store opening and closing
- Friendly and positive
- Store merchandising
- Cash management
- Retail inventory management
- POS systems
- Goals and performance
- Recruitment and hiring
Timeline
Store Manager
7-11 Store
08.2022 - 01.2025
Store Manager
Dollarama
03.2017 - 07.2022
Warehouse Worker
Dura Products
03.2017 - 03.2018
NVQ Level 2 - Computer And Information Sciences
Peterlee Community College
High School Diploma -
Dene House Comprehensive School
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