Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Andrew Segovia-Seuthprachack

Northport

Summary

Experienced with passenger service processes, including check-in, boarding, and customer assistance. Utilizes effective communication and problem-solving skills to address passenger needs and ensure smooth operations. Knowledge of airline regulations and procedures to maintain compliance and safety.

Overview

9
9
years of professional experience

Work History

Passenger Service Agent

Menzies Aviation
03.2022 - 03.2025
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Cabin Cleaning Agent

Menzies Aviation
09.2021 - 03.2022
  • Upheld airline''s reputation for cleanliness by consistently meeting quality standards in all assigned tasks related to cabin upkeep.
  • Reduced turnaround time for aircraft cleaning by efficiently organizing supplies and equipment.
  • Increased efficiency of supply usage through proper inventory management practices and timely restocking requests as needed.
  • Assisted crew members in preparing the aircraft for boarding, stocking amenities, and ensuring passenger comfort.

Package Handler

FedEx
01.2019 - 01.2020
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

CDC Ambassador

Savers Value Village
01.2016 - 01.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Education

High School Diploma -

Downsview Secondary School
Toronto, ON
06-2016

Skills

  • Customer support for passengers
  • Customer service leadership
  • Baggage management
  • Effective organizational skills

Accomplishments

  • Documented and resolved passenger missed baggage which led to finding the missing baggage.
  • Achieved on-time departure by completing quick and safe boarding with accuracy and efficiency.

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Passenger Service Agent

Menzies Aviation
03.2022 - 03.2025

Cabin Cleaning Agent

Menzies Aviation
09.2021 - 03.2022

Package Handler

FedEx
01.2019 - 01.2020

CDC Ambassador

Savers Value Village
01.2016 - 01.2018

High School Diploma -

Downsview Secondary School

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Andrew Segovia-Seuthprachack