Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Andrew Scott

Medicine Hat,Alberta

Summary

Dynamic professional with a proven track record in performance improvement and complex problem-solving, honed across roles from Assistant Baseball Coach at Medicine Hat Big League Baseball to Bartender at Century Hospitality Group. Excelled in engaging teams and customers, boosting satisfaction and loyalty. Skilled in content creation and strategic marketing, achieving significant operational enhancements across multiple business modes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Baseball Coach

Medicine Hat Big League Baseball
03.2024 - Current
  • Assisted head coach in baseball practice and game planning, skill development, upkeep of field and recruitment of student-athletes.
  • Oversaw creation and design of promotional materials, affirming congruence with design style and team themes.
  • Supervised activities and reacted accordingly to injuries and emergencies, communicating with proper medical staff in critical situations.
  • Instructed athletes in performance principles and game strategies and rules to achieve desired results.
  • Assessed players' skills by closely monitoring players during practice and competitions.
  • Managed strength training and conditioning programs to help players maintain prime physical condition throughout season.
  • Developed profound sense of team belonging throughout season.
  • Exercised effective communication with members of community and team, acting as liaison and public face for organization.
  • Modeled appropriate behavior on and off field.

Welder's Apprentice

Flint Energy
06.2022 - 02.2024
  • Blew out machines, checked welding leads and wiring and changed filters for preventive maintenance.
  • Examined structure and texture of parts to detect imperfections.
  • Removed excess slag with arc-cutting, grinding and using other equipment.
  • Interpreted verbal and written instructions from work orders and welding blueprints.
  • Completed projects safely by closely monitoring conditions when lighting torches and using tools.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
  • Calibrated flow and pressure settings to build and maintain flames.

Shipping and Receiving Manager /Footwear Team Lead

Sportchek
01.2018 - 09.2023
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Pulled, verified, and packaged items for shipment.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Sought ways to improve processes and services provided.

Landscape and Irrigation Labourer

Grass Roots
03.2020 - 10.2020
  • Observed site safety rules to maximize protections for team members and equipment.
  • Performed general housekeeping and cleaning tasks.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
  • Worked in a team environment to meet company deadlines and goals while maintaining a professional relationship with clients

Pro Shop Sales Associate

Desert Blume Golf Club
03.2019 - 09.2019
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Utilized customer feedback to improve product offerings.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.

Bartender

Century Hospitality Group
02.2015 - 03.2018
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed strict recipes and drink measurements to minimize product used.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Built and maintained relationships with vendors.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

Diploma of Business Administration - Marketing

Medicine Hat College
Medicine Hat
12.2023

Skills

  • Performance Analysis
  • Engaging personality
  • Performance Improvement
  • Hospitality service expertise
  • Service-oriented mindset
  • Outgoing Personality
  • Complex Problem-Solving
  • Highly reliable
  • Content Creation
  • Product marketing
  • Social Media Marketing
  • Strategic Marketing

Accomplishments

  • Western Major Baseball League Champion 2014
  • All State Montana/ Alberta Third Baseman
  • Achieved highest efficiency across Alberta in online sales through effectively revamping online order protocols during Covid.
  • Jamed Harpell Scholarship Award for Excellent Leadership

Certification

  • Google Ads Certification
  • First Aid Certified
  • Marketing Plan Development and Execution Training
  • Personal and Professional Brand Development Training

Timeline

Assistant Baseball Coach

Medicine Hat Big League Baseball
03.2024 - Current

Welder's Apprentice

Flint Energy
06.2022 - 02.2024

Landscape and Irrigation Labourer

Grass Roots
03.2020 - 10.2020

Pro Shop Sales Associate

Desert Blume Golf Club
03.2019 - 09.2019

Shipping and Receiving Manager /Footwear Team Lead

Sportchek
01.2018 - 09.2023

Bartender

Century Hospitality Group
02.2015 - 03.2018

Diploma of Business Administration - Marketing

Medicine Hat College

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