Andrew Rodriguez
Santa Barbara
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Dispatch/Customer Service Manager
Santa Barbara Airbus
12.2021 - Current
- Led customer service team to enhance service quality and efficiency.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Implemented new CRM system, streamlining communication and response times.
- Analyzed customer feedback to identify trends and drive process improvements.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues, ensuring timely responses to customer needs.
Delivery Driver
Motaur Express
10.2020 - 12.2021
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Maintained safe driving habits to protect property and general public on roadways.
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology, optimizing travel time and reducing delays.
Delivery Driver
SDLA Express- Amazon
11.2019 - 10.2021
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Maintained vehicle cleanliness and safety, performing routine inspections regularly.
- Assisted in training new drivers on delivery protocols and safety procedures.
Sales Associate
Home Depot
09.2017 - 10.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Built trusting relationships with customers by making personal connections.
- Assisted customers with product selection, ensuring satisfaction and enhancing shopping experience.
Sales Associate
Tilly's
08.2013 - 09.2016
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Met merchandise processing standards and maintained organized and accessible work area.
- Built trusting relationships with customers by making personal connections.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Maintained knowledge of current promotions, providing accurate information to drive sales.
- Organized inventory on sales floor, optimizing product visibility and accessibility for customers.
Sales Associate
Party City
11.2011 - 05.2015
- Offered product and service consultations and employed upselling techniques.
- Acted as initial contact in addressing customer concerns.
- Worked with fellow sales team members to achieve group targets.
- Built trusting relationships with customers by making personal connections.
- Trained new associates on customer service techniques and operational procedures, fostering team collaboration.
- Developed merchandising displays that attracted customer attention and increased product engagement.
Education
Some College - Computer Networking
Santa Barbara City College
Santa Barbara, CA06-2029
Skills
- Defensive driver training
- Pallet jack and hand truck operation
- Lifts up to 50 pounds
- Route management
- Skilled forklift operator
- Excellent sense of direction
- Cargo handling
- Defensive Driving
- Time management skills
- Responsible driver
- Courteous and polite demeanor
- Local routes understanding
- Dependable and reliable
- Customer Service
- Trip planning
- Microsoft outlook, word, and Excel
- Customer focused
Certification
- Computer Networking, Switching, Routing, Wireless Essentials , Cisco Networking - April 10, 2026
- Computer Networking, Enterprise Networking, Security and Automation, Cisco Networking - May 23, 2026
Timeline
Dispatch/Customer Service Manager
Santa Barbara Airbus
12.2021 - Current
Delivery Driver
Motaur Express
10.2020 - 12.2021
Delivery Driver
SDLA Express- Amazon
11.2019 - 10.2021
Sales Associate
Home Depot
09.2017 - 10.2019
Sales Associate
Tilly's
08.2013 - 09.2016
Sales Associate
Party City
11.2011 - 05.2015
Some College - Computer Networking
Santa Barbara City College