Andrew Razo

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Life Insurance Agent Activities

• Educated clients on life insurance options and tailored coverage based on individual needs
• Assisted families with policy selection, claims support, and long-term planning
• Attended industry workshops and licensing seminars to stay current on products and regulations

Customer Service & Client Impact

• Client Satisfaction Recognition – Maintained a 5-star client service rating based on follow-up surveys
• Policy Retention Leader – Achieved highest client retention rate in the region

• Licensed Life Insurance Agent – [Your State]
  Successfully completed all state-required training and passed the life insurance licensing exam
  (Month/Year)
• Student Improvement Certificate
  Recognized for outstanding growth and dedication in academics and personal development
  (School or Program Name, Month/Year)
• Top Client Service Recognition
  Provided excellent policy support, earning positive client feedback and retention
• Completed Advanced Insurance Product Training
  Specialized in life insurance solutions including term, whole, and indexed universal life (IUL)
• Exceeded Monthly Sales Goals
  Consistently surpassed sales targets by understanding client needs and offering the right coverage
• Mentored New Agents
  Supported new team members with training in sales techniques, CRM tools, and client communication