Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrew Ramos

Stockton

Summary

Dynamic professional with a proven track record at Amazon, adept in inventory management and problem-solving, enhancing operational efficiency. Skilled in computer skills and teamwork, demonstrated through successful inventory accuracy initiatives and collaborative training of new staff. Excelled in roles requiring attention to detail and robust organizational capabilities, significantly contributing to team success and inventory optimization.

Approached each day and unique challenges with enthusiasm, patience, and humor.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

ICQA Problem Solver

Amazon
11.2015 - Current
  • Communicated with management about potential inventory risks to fulfill orders on time.
  • Monitored inventory accuracy and movement using manual or computerized inventory systems.
  • Developed inventory improvement plans, inventory control procedures and best company practices.
  • Conducted periodical cycle counts to prevent potential inventory issues.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Helped train new employees in safe practices and warehouse procedures.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Assembled pallets and crates for secure transportation of materials.

Parks and Recreation Worker

City of Lodi
03.2023 - Current
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Handled hedge, bush, and shrub trimming.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Collected and removed debris at job sites.
  • Landscaped yards by planting flowers, grass, trees, and bushes.
  • Edged and mowed lawns, flowerbeds and landscape features.
  • Maintained commercial and residential landscapes with comprehensive and diverse team.

Customer Service Representative

Maximus Call Center
10.2019 - 06.2024
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

Associate of Science - Business Administration And Management

Sacramento City College
Sacramento, CA
08-2021

High School Diploma -

Central Valley High School
Ceres, CA
06-2012

Skills

  • Social media promotion
  • Water safety
  • Sports coaching
  • Facility maintenance
  • Office administration
  • Computer skills
  • Outdoor leadership skills
  • Playground safety
  • Environmental education
  • Safety demonstrations
  • Activity planning and coordination
  • Teamwork
  • Attention to detail

Languages

Spanish
Native or Bilingual

Timeline

Parks and Recreation Worker

City of Lodi
03.2023 - Current

Customer Service Representative

Maximus Call Center
10.2019 - 06.2024

ICQA Problem Solver

Amazon
11.2015 - Current

Associate of Science - Business Administration And Management

Sacramento City College

High School Diploma -

Central Valley High School

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Andrew Ramos