Andrew Ralph
Victoria,BC
Summary
- Proficiency in Squirrel, Micros, Microsoft Word, Microsoft Excel, Moneris, and general PC applications.
- Exceptional leadership skills in high-volume environments.
- Able to prioritize and proactively exercise sharp judgment in decision-making. Dynamic self-starter with a passionate work ethic
- Skilled at evaluating options and intuitively generating solutions. Motivational in training and coaching staff
- Designed bar manuals and cocktail menus, and managed inventory and ordering. Expertly managed day-to-day operations of bars and restaurants, including party bookings, hiring staff and live entertainment, scheduling, and basic bookkeeping.
- Superb customer relations executed and prioritized at all times.
- Before becoming a restaurant manager, I was a very accomplished bartender for over ten years, providing myself with vast knowledge of liquor, beer, and wine products.
Overview
15
15
years of professional experience
Work History
Operating Manager
J.R. Slim's Restaurant & Lounge
07.2020 - 12.2023
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Manager of Operations
STRATHCONA HOTEL - STICKY WICKET, BRITISH COLUMBIA
06.2011 - 03.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
General Manager
THE KING'S HEAD PUB, BRITISH COLUMBIA
03.2009 - 06.2011
- I also advised in bar design and opening operational development
- Negotiation of live musicians, comics, sports, and interactive event contracts
- Daily cash out and deposit management
- Doing counts, ordering and stocking liquor inventory
- Providing opening and closing bar procedures
- Providing policies for front of the house operations and staff management
- Designing and developing cocktail lists
Education
Bachelor of Arts and - Science
UNIVERSITY OF VICTORIA
06.
Applied Communications Diploma - undefined
CAMOSUN COLLEGE
Skills
- Customer Service
- Staff Management
- Team Leadership
- Operations Management
- Goal Setting
- Inventory Management
- Schedule Management
- Inventory Control
- Employee Motivation
- Staff Development
Timeline
Operating Manager
J.R. Slim's Restaurant & Lounge
07.2020 - 12.2023
Manager of Operations
STRATHCONA HOTEL - STICKY WICKET, BRITISH COLUMBIA
06.2011 - 03.2020
General Manager
THE KING'S HEAD PUB, BRITISH COLUMBIA
03.2009 - 06.2011
Bachelor of Arts and - Science
UNIVERSITY OF VICTORIA
Applied Communications Diploma - undefined
CAMOSUN COLLEGE
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