Andrew Phillips
Laguna Niguel,CA
Summary
Compassionate and results-driven professional with a Bachelor's in Human Services Gerontology, 15+ years in customer service, and 10 years in leadership. Experienced in assisted living, memory care, and emergency response, with a proven ability to enhance resident engagement, family satisfaction, and care standards. Seeking a Memory Care Program Director role to drive excellence in resident well-being and community success.
Overview
16
16
years of professional experience
Work History
Life Enrichment Director
Aegis Living
12.2023 - Current
- Successfully overhauled existing Life Enrichment programming resulting in increased resident retention, activity participation, and overall resident & family satisfaction.
- Coordinates all medical appointments and resident outings.
- Orientates residents to assisted living or memory care.
- Manages the Life Enrichment Team including community driver.
- Organizes volunteer and vendor services.
- Coordinates all resident family events and family communication.
- Monitor and maintain budget utilizing spend down reporting.
- Provide one-on-one programs and activities for residents unable to participate in group settings.
- Collaborates with Wellness, Care, Culinary, and Maintenance teams and Director staff to promote resident success.
- Lead monthly resident council meetings and resolve resident issues in accordance with CA Title 22.
- Plan shopping excursions, dining outings, and religious worship opportunities for residents of assisted living and memory care.
Life Enrichment Assistant/Driver
Aegis Living
11.2020 - 12.2023
- Coordinated and conducted resident activities from every day to fully themed memorable events for a community of 100+ residents.
- Assisted in creation of new and exciting activity programming and special events.
- Transported residents to and from medical appointments and outings.
- Assisted in resident care within assisted living and memory care.
- Counseled struggling residents and family members and communicated suggestions to leadership.
- Achieved employee of the month within three months of hire.
Service Representative
LabCorp
08.2017 - 08.2020
- Transported and handled medical specimens.
- Completed accurate documentation records.
- Interacted in a professional manner with medical personnel.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
EMT Field Training Supervisor
Care Ambulance Service
08.2016 - 08.2017
- Supervised new hire EMT performance and skills within scope of practice.
- Set customer service and company expectations.
- Completed accurate and detailed employee performance documentation on a daily/shift basis.
- Mentored and coached underperforming employees to align with company standards.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs.
Field EMT
Care Ambulance Service
01.2014 - 01.2016
- Provided care and transporting of sick and injured patients in both 911 and private transport settings.
- Provided outstanding customer service throughout difficult situations.
- Communicated effectively with the Fire Department and hospital staff.
- Completed accurate documentation to support the billing process.
- Recognized by CEO for outstanding service in patient care.
Senior Team Leader
Target Corp
01.2012 - 01.2014
- Supervised all operations of Electronics & Entertainment, Toys, Sporting Goods, and Seasonal departments.
- Achieved numerous accolades for exceeding sales and payroll expectations.
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
Team Leader
Target Corp
01.2009 - 01.2012
- Received 2010 MVP award from store management.
- Consistently met or exceeded sales and payroll goals.
- Selected and mentored 5 top performing team members that were later promoted to leadership position.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
Bachelor of Arts (B.A.) - Human Services Gerontology
Southern New Hampshire University
New Hampshire, MA01.2023
Certificate - Emergency Medical Technician
UCLA Centre For Prehospital Care
Westwood, CA01.2014
General Education Degree -
Blue Springs South High School
Blue Springs, MO01.2003
Skills
- Activity program planning
- Relationship building
- Recruiting and hiring
- Team leadership
- Problem-solving
- Conflict Resolution
- Adaptability and flexibility
- Care delivery
Additional Information
Dedicated and results-driven leader with a strong background in memory care, excelling in teamwork, problem-solving, and advocacy for others. Leveraging experience in leadership, emergency services, and customer service, committed to creating a safe, engaging, and enriching environment where seniors can thrive. Recognized with multiple accolades for outstanding service throughout career, now seeking an opportunity to mentor, teach, and lead a team in elevating service excellence to new heights.
Timeline
Life Enrichment Director
Aegis Living
12.2023 - Current
Life Enrichment Assistant/Driver
Aegis Living
11.2020 - 12.2023
Service Representative
LabCorp
08.2017 - 08.2020
EMT Field Training Supervisor
Care Ambulance Service
08.2016 - 08.2017
Field EMT
Care Ambulance Service
01.2014 - 01.2016
Senior Team Leader
Target Corp
01.2012 - 01.2014
Team Leader
Target Corp
01.2009 - 01.2012
General Education Degree -
Blue Springs South High School
Bachelor of Arts (B.A.) - Human Services Gerontology
Southern New Hampshire University
Certificate - Emergency Medical Technician
UCLA Centre For Prehospital Care
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