Andrew Phan
San Jose
Summary
Dynamic Head Server with fine-dining expertise at Mikiya Wagyu Shabu, recognized for enhancing revenue through strategic upselling and exceptional communication. Proven ability to train staff and maintain high standards in service quality, ensuring a welcoming environment and fostering strong customer relationships. Skilled in safe food handling and multitasking in high-volume settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Sever
Mikiya Wagyu Shabu
01.2024 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Server
St Stephen Green
11.2022 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server Lead
Rantei
02.2022 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Kenzo
09.2021 - 03.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Head Server
La Barrique
11.2020 - 02.2022
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Education
Forensic's - Biology
De Anza College
Cupertino, CASkills
- Safe food handling
- Banquet coordination
- Brand promotion
- Multitasking skills
- Exceptional communication
- Service prioritization
- High volume dining
- Fine-dining expertise
Certification
Up to Date on all require Certifications, including Food handler, Serve Safe, RBS, and Sexual harassment training
Languages
Vietnamese
Native or Bilingual
Timeline
Head Sever
Mikiya Wagyu Shabu
01.2024 - Current
Server
St Stephen Green
11.2022 - 02.2024
Server Lead
Rantei
02.2022 - 02.2024
Server
Kenzo
09.2021 - 03.2022
Head Server
La Barrique
11.2020 - 02.2022
Forensic's - Biology
De Anza College
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