Andrew Peterkin
Brampton,Ontario
Summary
With a proven track record of dedication and results in ever y role I
undertake, I bring a unique blend of passion and expertise to any
professional endeavor. My commitment to excellence is reflected in my
meticulous attention to detail,analytic skills,and effective communication,
allowing me to consistently exceed expectations. I am confident that my
adaptability, problem solving prowess, and collaborative spirit make me an
ideal candidate poised to contribute significantly to any team or project.
Overview
3
3
years of professional experience
Work History
Quality Assurance Analyst
IBEX Global
05.2021 - 12.2023
Responsible for reviewing and auditing calls to ensure adherence to
company policies and procedures.
•
Evaluating the quality of of customer interactions and assess agents
communication skills.
•
Provide constructive feedback to agents based on performance
evaluations.
•
Identifying areas of improvement and recommend additional training or
coaching.
•
Collaborating with team leaders and managers to address performance
issues.
Education
No Degree - Interior Design
Humber College
Toronto, ON04.2025
High School Diploma -
Denbigh High School
Jamaica06.2019
Skills
ANALYTICAL SKILLS
ATTENTION TO DETAIL
COMMUNICATION SKILLS
TECHNICAL PROFICIENCY
PROBLEM SOLVING SKILLS
PROPER TIME
MANAGEMENT
ADAPTABILITY
TEAM COLLABORATION
Languages
English
Native or Bilingual
Timeline
Quality Assurance Analyst
IBEX Global
05.2021 - 12.2023
No Degree - Interior Design
Humber College
High School Diploma -
Denbigh High School
Similar Profiles
Latanya Tamika BuchananLatanya Tamika Buchanan
Customer Service Representative / Acting Supervisor at IBEX GlobalCustomer Service Representative / Acting Supervisor at IBEX Global
GEORGENIA GELICIA GUTHRIEGEORGENIA GELICIA GUTHRIE
Technical Customer Service Representative at Ibex GlobalTechnical Customer Service Representative at Ibex Global
Abdul Ahad MaherAbdul Ahad Maher
Customer Support Executive at IBEX GlobalCustomer Support Executive at IBEX Global
Wayne ComptonWayne Compton
Retention Agent at IBEX GlobalRetention Agent at IBEX Global
Arshdeep SinghArshdeep Singh
Early Childhood Educator at Sunita ModyEarly Childhood Educator at Sunita Mody