Customer Service Representative
Saferoad Insurance Services
Long Beach, CA
10.2025 - 04.2026
- Provided administrative support, including data entry and documentation for claims management.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Completed customer applications and updated records to reflect current information.
- Posted payments to accounts and maintained records.
- Notified insurance agents and accounting departments of policy cancellations and changes.