Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Park

Toronto,Canada

Summary

Knowledgeable [Desired Position] with strong background in providing technical support and troubleshooting. Successfully resolved complex issues and improved system performance. Demonstrated ability to manage user inquiries and maintain high levels of customer satisfaction.

Overview

5
5
years of professional experience

Work History

Mainframe Operator (Remote) - Certificate Program

Genspark
01.2024 - 04.2024
  • Developed a strong fundamental understanding of the role of mainframe operations, including technical knowledge
  • Utilized z/OS and other operating systems in mainframe environments including knowledge of IPLs
  • Demonstrated expertise in managing LPARs and hands-on experience with display commands / JES commands
  • Possessed knowledge of ITIL processes, including change, incident, and problem management
  • Demonstrated proficiency and applied skills in working with JCL Utilities, JCL Procedures, GDGs, COBOL, CICS supplied transactions as well as DB2 tables, Primary Key and Foreign Key concepts, and IMS Architecture

Level 1 Help Desk Technician (Remote)

Asurtec Technology Solutions
01.2022 - 02.2023
  • Assisted in onboarding and offboarding users, including Office 365 and Windows Active Directory accounts
  • Utilized Zoho Ticketing System to process users' requests and Asurtec's SharePoint to access / upload documents
  • Completed hardware setups and software installs of client laptops and other peripherals (e.g., VPN setups)
  • Troubleshooted technical issues related to printing, shared drive access, and password resets
  • Received strong customer service reviews related to setup / technical support
  • Performed monthly patching for servers and monthly restarts of Unifi, SonicWall, Meraki, and WatchGuard
  • Supported projects related to encryptions as well as Office 365 upgrades for various organizations

IT Associate (Co-op), Technical Services - Hardware

Tangerine
09.2020 - 04.2021
  • Created change requests and followed guidelines for the deployment and decommissioning of servers
  • Utilized ServiceNow to process users requests
  • Kept patch rounds and patch notifications information filled for servers
  • Liaised with other teams for allocation and configuration of required ports and networking info for physical builds
  • Used Red Hat Satellite, a systems management product, to deploy and manage Red Hat Enterprise Linux 7 hosts
  • Provisioned Linux, Windows, and custom vendor OS deployments as requested for virtual and physical machines
  • Deployed Windows vRealize Automation (vRA) templates via vSphere
  • Accepted Cloud Service VM deployment requests and monitored deployment
  • Configured site recovery management on Windows machines and patched vRA, Windows and Linux templates

Technical Analyst (Co-op), Corporate Center Technology (CCT)

CIBC
09.2019 - 12.2019
  • Designed and tested a Windows PowerShell script that generated automated change reports using ServiceNow data, reducing manual processing efforts by over 95%
  • Tracked ServiceNow incident tickets 10+ days old, ensuring all items were successfully completed and closed
  • Supported various business initiatives for CIBC FeedHub, a managed file transfer service
  • Actively collected and analyzed data from various business lines and populated a detailed inventory of FeedHub

Education

Ontario College Diploma - Computer Networking and Technical Support

Seneca College
Toronto, ON
12.2020

Honours Bachelor of Science - Double Major: Statistics and Psychology

University of Toronto
Toronto, ON
04.2015

Skills

  • Problem resolution
  • System monitoring
  • Application support
  • Job scheduling

Timeline

Mainframe Operator (Remote) - Certificate Program

Genspark
01.2024 - 04.2024

Level 1 Help Desk Technician (Remote)

Asurtec Technology Solutions
01.2022 - 02.2023

IT Associate (Co-op), Technical Services - Hardware

Tangerine
09.2020 - 04.2021

Technical Analyst (Co-op), Corporate Center Technology (CCT)

CIBC
09.2019 - 12.2019

Honours Bachelor of Science - Double Major: Statistics and Psychology

University of Toronto

Ontario College Diploma - Computer Networking and Technical Support

Seneca College

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Andrew Park