Andrew Packer
Chula Vista
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Reliable Mover familiar with scheduling, customer service, and compliance. Strong time management and conflict resolution skills. Excellent record of keeping damages and claims to minimum while maximizing load volumes.
Overview
8
8
years of professional experience
Work History
Logistics Coordinator
SD 247 Movers
04.2019 - Current
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Built and established relationships with staff and vendors.
- Created and managed budgets related to logistics and transportation.
- Negotiated contracts to secure favorable rates and terms.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Help Desk Support Coordinator
Evergent Group
10.2018 - 02.2019
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided basic end-user troubleshooting and desktop support.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed and updated hardware, software and applications on Mac and PC devices.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Procurement Specialist
Signature Consultants
04.2017 - 11.2017
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Oversaw inventory control, accounting, and supply reports.
- Performed complex data analysis to identify cost-saving opportunities and forecast future demands.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Education
GED -
Warwick Adult Education
Warwick, RI03-2016
Skills
- Delivery confirmation
- Carrier collaboration
- Logistics analysis
- Invoicing and shipping documentation
- Relationship building
- Customer relations
- Strategic planning
- Project estimating
- Market trend awareness
- Growth strategy implementation
- Team leadership
Timeline
Logistics Coordinator
SD 247 Movers
04.2019 - Current
Help Desk Support Coordinator
Evergent Group
10.2018 - 02.2019
Procurement Specialist
Signature Consultants
04.2017 - 11.2017
GED -
Warwick Adult Education
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