Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Passionate Volunteer with experience in various types of outreach initiatives. Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands.
Hi, I’m
Andrew Ouma
IT Specialist
Toronto,ON
Summary
Overview
6
years of professional experience
1
Certification
Work History
TNG Community Services Toronto, ON
Voluntary Worker
09.2023 - Current
Job overview
- Collaborated with other team members to ensure successful completion of tasks.
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Unloaded deliveries of food and supplies.
- Disposed of garbage according to health code regulations.
- Swept and mopped floors in the kitchen area.
- Followed all safety protocols while operating kitchen equipment including slicers, mixers and grinders.
- Labeled containers with date before storing food in refrigerators or freezers.
- Assisted chefs in plating dishes for presentation.
- Cleaned ovens and grills after each use according to established procedures.
- Ensured compliance with safety regulations regarding hazardous materials handling.
INSTALINK AGENCIESKISUMU, KENYA
IT Specialist
06.2017 - 02.2022
Job overview
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Monitored network performance and identified areas for improvement.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Implemented backup procedures to ensure data integrity and availability.
- Installed operating systems, applications, patches, updates. as needed.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
Education
JARAMOGI OGINGA ODINGA UNIVERSITY OF SCIENCE & TECHNOLOGYBONDO,KENYA
Bachelor of Science from Computer Security & Forensics
05.2017
University Overview
Skills
- Application Installations
- Technical Reporting
- Application Support
- Needs Assessment
- Disaster Recovery
- System Upgrades
- Troubleshooting and Diagnostics
- Information Protection
- Performance Testing
- Software Installation
- Data Recovery
- Technical Support
- Hardware Diagnostics
- Antivirus Software
- Hardware and Peripherals
- Complaint Resolution
- Relationship Building
- Event Setup
- Operations Support
- Deadline Adherence
Certification
- BSc Computer Security & Forensics
Languages
English
Professional
Kiswahili
Professional
Timeline
Voluntary Worker
TNG Community Services
09.2023 - Current
IT Specialist
INSTALINK AGENCIES
06.2017 - 02.2022
JARAMOGI OGINGA ODINGA UNIVERSITY OF SCIENCE & TECHNOLOGY
Bachelor of Science from Computer Security & Forensics
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