Andrew Neto
Arroyo Grande
Summary
Results-driven and motivated retail leader with extensive store operations experience, a strong track record of developing high-performing teams, and a proven ability to drive results. Dedicated to elevating customer loyalty, improving operational efficiency, and advancing company goals through effective leadership and strategic execution.
Overview
17
17
years of professional experience
Work History
Store Manager
Marshalls
01.2018 - Current
- Lead all aspects of store operations, staffing, merchandising, and customer experience for a high-volume location.
- Successfully promoted four Assistant Store Managers to Store Manager and five Key Carriers to Assistant Store Managers, demonstrating strong talent development and coaching capabilities.
- Achieved consistent improvements in loyalty program engagement through targeted team coaching and in-store execution.
- Implemented operational processes that increased overall store efficiency and reduced task completion time.
- Strengthened merchandising standards, resulting in improved customer satisfaction and brand presentation.
- Reduced turnover by fostering a culture of accountability, development, and recognition.
- Partnered with district and zone partners to support the district in driving Loyalty and helping improve district participation.
- Analyze business needs and implement strategic initiatives to improve sales and loyalty engagement.
- Foster a positive, inclusive, and high-performance culture.
- Facilitated Power of Choice calls to new leaders within the organization.
- Oversaw the remodels of Arroyo Grande and Santa Barbara stores as Project Manager, ensuring successful execution and timely completion.
Assistant Store Manager
Marshalls
01.2015 - 01.2018
- Supported daily store operations, merchandising, and staffing execution.
- Trained, coached, and developed team members to improve performance and operational readiness.
- Assisted in driving loyalty program engagement through team communication and customer service strategies.
- Played a key role in inventory management, markdown execution, and store presentation standards.
Coordinator / Key Carrier
Marshalls
01.2011 - 01.2013
- Served as a trusted key holder, overseeing opening and closing procedures.
- Managed frontline operations, customer experience, and cash office functions.
- Influenced a team of cashiers to drive TJX Rewards and deliver great customer service.
Part-Time Associate
Marshalls
01.2009 - 01.2011
- Delivered excellent customer service and maintained merchandise presentation standards.
- Assisted with cashiering and sales floor support.
- Supported team in achieving daily sales goals and maintaining a positive shopping environment.
Education
High School Diploma -
Lodi High School
Lodi, CA01.2009
Skills
- Leadership & Team Development
- Operational Management
- Customer Loyalty & Engagement Strategies
- Talent Coaching & Performance Management
- Merchandising & Store Presentation
- Problem-Solving & Decision-Making
- Communication & Cross-Functional Collaboration
- Project Management & Store Remodel Execution
- Strategic Planning & Business Analysis
- Recruitment & Talent Acquisition
- Time Management & Prioritization
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Marshalls
01.2018 - Current
Assistant Store Manager
Marshalls
01.2015 - 01.2018
Coordinator / Key Carrier
Marshalls
01.2011 - 01.2013
Part-Time Associate
Marshalls
01.2009 - 01.2011
High School Diploma -
Lodi High School