Andrew Nelson
Auburn
Summary
Highly motivated and adaptable worker with a proven track record of strong problem-solving abilities, a thirst for learning, and exceptional communication skills. Committed to driving team success and delivering positive outcomes. Enthusiastic about advancing organizational objectives with unwavering dedication in a community centered around the passion of spreading God's love and His word.
Overview
8
8
years of professional experience
Work History
IT Help Desk Support Technician
Amazing Facts, Inc.
10.2023 - 12.2024
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of ticket flow and responded to technical support needs.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to employee inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Managed antivirus systems to prevent and remove malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
Wholesale Shipping Clerk
Amazing Facts, Inc.
11.2019 - 10.2023
- Assists in overseeing shipping department, ensuring an effective team system.
- Experience working independently when picking, packing, and shipping orders.
- Maintains communication between departments, monitoring sales orders in relation to packing.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks, dollies & forklift to load and unloaded goods from trucks and containers.
- Weekly inventories done to ensure necessary items are available.
Bible School Clerk
Amazing Facts, Inc.
01.2018 - 11.2019
- Provided assistance to clients interested in Bible lessons and study guides - churches, inmates, and individuals.
- Maintained consistent communication with clients, assisting in all questions and needed documenting.
- Uphold an organized environment by sorting all incoming and outgoing mail.
Shipping Clerk
Amazing Facts Inc.
03.2017 - 01.2018
- Responsible for accurately filling orders in preparation for shipping.
- Maintained an organized work system in order to pack and ship orders in a timely manner.
- Weekly inventories done to ensure necessary items are available.
- Experience working as a team in the unloading and loading of deliveries.
Back-Room Team Member
Target
09.2016 - 01.2017
- Daily inventories done to fill all needed products on store floor.
- Assisted in the restocking and batching of products.
Education
College Classes -
University of Phoenix
Tempe, AZ11-2024
High School Diploma -
05.2013
Skills
- Ability to work effectively in a fast-paced environment
- Strong initiative skills
- Strong interpersonal and communication skills
- Remote support
- Help desk software
- Software installation
- Technical support
- Hardware troubleshooting
- Shipping and receiving
- Loading and unloading
- Pallet building
- Certified forklift experience
Timeline
IT Help Desk Support Technician
Amazing Facts, Inc.
10.2023 - 12.2024
Wholesale Shipping Clerk
Amazing Facts, Inc.
11.2019 - 10.2023
Bible School Clerk
Amazing Facts, Inc.
01.2018 - 11.2019
Shipping Clerk
Amazing Facts Inc.
03.2017 - 01.2018
Back-Room Team Member
Target
09.2016 - 01.2017
College Classes -
University of Phoenix
High School Diploma -
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