Andrew Mykichuk
Vancouver,BC
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Reservations Manager
Accent Inns
04.2021 - 10.2024
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
Cashier
Parallel 49 Brewing Company
04.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assistant Lodge Manager
Bella Colla Mountain Lodge
07.2019 - 12.2019
- Proactively addressed potential guest issues by maintaining open lines of communication and anticipating their needs throughout their stay.
- Created memorable experiences for guests by organizing special events tailored to their preferences and interests.
Guest Experience Manager
Shearwater Resort and Marina
04.2017 - 07.2019
- Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
Server Bartender
The Sylvia Hotel
04.2013 - 04.2017
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Tourism -Travel Studies
Vancouver Career College
Vancouver, Canada06.2006
High School Diploma -
Maples Collegiate
Winnipeg, MB06.2006
Skills
- Customer Service
- Time Management
- Hotel Management
- Customer Satisfaction
- Staff Training and Development
- Team Training
Languages
English
Native or Bilingual
Timeline
Reservations Manager
Accent Inns
04.2021 - 10.2024
Cashier
Parallel 49 Brewing Company
04.2020 - 04.2021
Assistant Lodge Manager
Bella Colla Mountain Lodge
07.2019 - 12.2019
Guest Experience Manager
Shearwater Resort and Marina
04.2017 - 07.2019
Server Bartender
The Sylvia Hotel
04.2013 - 04.2017
Tourism -Travel Studies
Vancouver Career College
High School Diploma -
Maples Collegiate
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