Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrew Mykichuk

Vancouver,BC

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience

Work History

Reservations Manager

Accent Inns
04.2021 - 10.2024
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
  • Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
  • Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.

Cashier

Parallel 49 Brewing Company
04.2020 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Assistant Lodge Manager

Bella Colla Mountain Lodge
07.2019 - 12.2019
  • Proactively addressed potential guest issues by maintaining open lines of communication and anticipating their needs throughout their stay.
  • Created memorable experiences for guests by organizing special events tailored to their preferences and interests.

Guest Experience Manager

Shearwater Resort and Marina
04.2017 - 07.2019
  • Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
  • Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.

Server Bartender

The Sylvia Hotel
04.2013 - 04.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Tourism -Travel Studies

Vancouver Career College
Vancouver, Canada
06.2006

High School Diploma -

Maples Collegiate
Winnipeg, MB
06.2006

Skills

  • Customer Service
  • Time Management
  • Hotel Management
  • Customer Satisfaction
  • Staff Training and Development
  • Team Training

Languages

English
Native or Bilingual

Timeline

Reservations Manager

Accent Inns
04.2021 - 10.2024

Cashier

Parallel 49 Brewing Company
04.2020 - 04.2021

Assistant Lodge Manager

Bella Colla Mountain Lodge
07.2019 - 12.2019

Guest Experience Manager

Shearwater Resort and Marina
04.2017 - 07.2019

Server Bartender

The Sylvia Hotel
04.2013 - 04.2017

Tourism -Travel Studies

Vancouver Career College

High School Diploma -

Maples Collegiate

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Andrew Mykichuk