Andrew M. Jones
San Francisco,CA
Summary
Results-driven Customer Success Manager with a strong background in sales, client relationship management, and operational efficiency. Proven ability to exceed sales targets, build lasting client relationships, and optimize business processes. Skilled in needs assessments, strategic pricing, and customer service. A strong communicator and team leader, committed to driving customer satisfaction, retention, and revenue growth.
Overview
9
9
years of professional experience
Work History
Bartender
Finnegans Wake
10.2021 - Current
- Company Overview: Long-time neighborhood dive bar/sports bar
- Provides great customer service in a fast-paced, one-man operation during shifts
- Lead bartender for any major sporting event with giant crowds
- Managed large crowds efficiently, particularly during major sporting events
- Maintained a welcoming atmosphere, fostering strong customer relationships and repeat business
- Long-time neighborhood dive bar/sports bar
Sales Representative
Morris Distributing
12.2022 - 02.2024
- Successfully managed on-premise and off-premise accounts, consistently meeting sales targets
- Conducted thorough needs assessments for clients, prepared accurate price quotes, and ensured fulfillment of service obligations to achieve revenue goals. Opened 3-5 accounts per month
- Implemented effective pricing and promotion strategies, utilizing marketing opportunities and strong negotiation skills to increase sales and market share
- Maintained meticulous inventory records and streamlined inventory management processes to optimize sales performance
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Assistant General Manager/Bar Manager
Marlowe
01.2022 - 08.2022
- Led cross-functional teams in improving bar operations and enhancing customer service standards
- Developed and implemented standard operating procedures (SOPs) to enhance operational efficiency and consistency
- Managed project budgets and timelines, ensuring adherence to financial targets and deadlines
- Introduced innovative beverage and ordering programs to drive sales growth and improve cost management
- Designed and delivered comprehensive training programs for staff, resulting in increased sales and improved service quality
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 35% improvement over prior onboarding process.
General Manager
Matador
08.2019 - 12.2019
- Directed day-to-day restaurant operations, including staff supervision, inventory management, and customer service
- Planned and executed successful special events, collaborating with internal teams and external vendors to ensure seamless execution
- Created and managed staff schedules, coordinated event logistics, and monitored operational costs to maximize profitability
- Implemented training initiatives and incentive programs to motivate staff and boost sales performance
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Various Positions
Tacolicious
06.2016 - 01.2019
- Assistant General Manager: Managed staffing schedules, implemented SOPs, and oversaw inventory control
- Bar Manager: Managed inventory, analyzed sales data, and implemented SOPs to optimize bartending processes
- Bartender: Provided exceptional beverage service and contributed to menu innovation to enhance customer experience
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Detail-oriented with a focus on accuracy and efficiency
- Ability to adapt quickly to new tasks and environments
- Experience in project management and team leadership
- Customer service expertise
- Clear and effective communication
- Patience and tolerance
- Strong multitasking
Timeline
Sales Representative
Morris Distributing
12.2022 - 02.2024
Assistant General Manager/Bar Manager
Marlowe
01.2022 - 08.2022
Bartender
Finnegans Wake
10.2021 - Current
General Manager
Matador
08.2019 - 12.2019
Various Positions
Tacolicious
06.2016 - 01.2019
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