Andrew Misson

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.

• Collaborated with multiple technical operations teams to redevelop all standard operating procedures. Merging all tasks of provisioning and upgrading into a Parent/Child task orientation, reducing outbound communication workload and provisioning/upgrading error rate to below 1% over 6 months.
• Trained agents from new hire to SME capable knowledge levels, which has resulted in a expansion of our Tier 2 team to more then triple it's size since my hiring.
• 88 Company recognitions during my tier 1 employment, and 172 additional since my Subject Matter Expert position