Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
21
Andrew MIRANDA

Andrew MIRANDA

Los Angeles

Summary

Delivered exceptional customer service, fostering brand loyalty, and ensuring a positive customer experience. After three years of working at Starbucks, combined with four years of my bachelor's in Marketing Management, I have been able to gain a deeper insight into what it means to be a 'Partner' (a term used by Starbucks to foster an outstanding company culture). Disciplined professional resourcefully identifies and evaluates product characteristics, market share, pricing, and advertising. Maintains research databases to promote future initiatives and shadows meetings to gain professional experience. Familiar with job-related software and social media platforms.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

Pelican Products
02.2025 - 04.2025
  • At Pelican I served as primary contact for logistics and distribution, addressing customer shipment complaints and ensuring timely resolution.
  • I also conducted root-cause analysis of shipment delays, coordinating with internal teams to improve logistics processes.
  • Improved workflow efficiency by identifying and implementing process enhancements.

Barista

Starbucks
06.2022 - 02.2025
  • Delivered exceptional customer service, fostering brand loyalty and ensuring a positive customer experience.
  • After 3 years of working at Starbucks combined with 4 years of my bachelor's in Marketing Management I have been able to gain a deeper insight in what it means to be a 'Partner' (a term used by Starbucks to foster outstanding company culture).

Bakery Team

Whole Foods Market
10.2021 - 04.2022
  • Amazing team of bakery staff which ensured efficient daily operations and maintenence of product packaging standards.
  • Improved workflow efficiency by identifying process enhancements and implementing effective solutions.
  • Provided excellent customer service, enhancing customer satisfaction and driving repeat business.

Warehouse Worker

Wine Chips
Huntington Beach, CA
08.2020 - 05.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Education

Bachelor of Business Administration - Marketing Management

California State Polytechnic University
Pomona, CA
05.2024

Skills

  • Search Engine Optimization
  • Google Analytics
  • Task oversight
  • Team management
  • Efficiency improvements
  • Operations management
  • Communication skills
    Interpersonal skills
    Active listening
    Presentation skills
  • Brand loyalty
  • Customer service
  • Microsoft Office Suite
  • Google Suite
  • Shopify
  • Problem solving
  • Creative solutions

Certification

SEO Fundamentals Certificate, SEMRush Academy

Languages

English
Professional
Spanish
Professional

Timeline

Logistics Coordinator

Pelican Products
02.2025 - 04.2025

Barista

Starbucks
06.2022 - 02.2025

Bakery Team

Whole Foods Market
10.2021 - 04.2022

Warehouse Worker

Wine Chips
08.2020 - 05.2021

Bachelor of Business Administration - Marketing Management

California State Polytechnic University
Andrew MIRANDA