Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Melanson

Malagash,NS

Summary

With a proven track record at VacBoss, I excelled in enhancing team productivity and customer satisfaction through effective leadership and quality control. My expertise in workflow management and staff development, coupled with a knack for fostering strong relationships, significantly boosted operational efficiency. Skilled in negotiation and project management, I consistently achieved and surpassed company goals.

Overview

32
32
years of professional experience

Work History

Supervisor

VacBoss
Uxbridge, Ontario
09.2014 - 03.2024
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Assessed company operations for compliance with safety standards.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Identified needs of customers promptly and efficiently.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Responded to customer questions regarding products, prices and availability.
  • Complied with company policies, objectives and communication goals.
  • Developed strategies to improve team performance and productivity.
  • Streamlined workflow processes, reducing project completion times.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Trained new employees on company policies and procedures.
  • Maintained positive working relationship with fellow staff and management.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed routine maintenance and repair.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Owner/Operator Custom Home Builder/home Renovator

Precision Contracting
Keswick, Ontario
02.2004 - 07.2014
  • Established pricing models that balanced competitiveness with profitability goals.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
  • Formed and sustained strategic relationships with clients.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Identified potential risks associated with operations in order to minimize liabilities.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Transport NCO

Nova Scotia Highlanders
Springhill, Nova Scotia
07.1992 - 12.1998
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Completed routine maintenance and repair.
  • Operated a variety of machinery and tools safely and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.

Education

Diploma Mechanics - Mechanics

Nova Scotia Community College
Stellarton, NS
05-1999

High School Diploma -

Springhill High School
Springhill, NS
06-1994

Skills

  • Relationship building
  • Quality control
  • Policy and procedure development
  • Attention to detail
  • Task delegation
  • Workflow management
  • Inventory oversight
  • Staff development
  • Industrial hygiene
  • Decision-making
  • Verbal and written communication
  • Customer service
  • Goal oriented
  • Negotiation
  • Project management
  • Public speaking
  • Employee motivation
  • Conflict resolution
  • Employee development
  • Risk management
  • Training and mentoring
  • Priority management

Timeline

Supervisor

VacBoss
09.2014 - 03.2024

Owner/Operator Custom Home Builder/home Renovator

Precision Contracting
02.2004 - 07.2014

Transport NCO

Nova Scotia Highlanders
07.1992 - 12.1998

Diploma Mechanics - Mechanics

Nova Scotia Community College

High School Diploma -

Springhill High School

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Andrew Melanson