Summary
Overview
Work History
Education
Skills
Custom
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Andrew McPhee

Calgary,AB

Summary

Dynamic Customer Operations and Project Coordinator at VendorPM with a proven track record in process improvement and cross-functional collaboration. Expert in user research and workflow optimization, driving innovation and enhancing client onboarding. Recognized for leading initiatives that significantly improved operational efficiency and client engagement. Strong problem-solving skills complement my tech start-up experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Operations and Project Coordinator

VendorPM
Toronto, ON
05.2022 - Current
  • Created Product Requirement Documents (PRDs) to define and enhance vendor-side processes, improving client onboarding and engagement.
  • Led process development initiatives to scale customer operations, ensuring seamless client interactions and streamlined workflows.
  • Conducted user research by gathering feedback from vendors and clients to identify pain points and advocate for product improvements.
  • Evaluated operational performance and implemented strategic plans for efficiency improvements.
  • Collaborated cross-functionally with product, engineering, and customer success teams to troubleshoot technical issues and optimize platform functionality.
  • Designed and documented Standard Operating Procedures (SOPs) to support internal teams and improve scalability.
  • Managed multiple interns, leading their onboarding and interview process to support team growth.
  • 2024 VendorPM Accelerator award for driving innovation within my department

Student Researcher

How to Change the World
Calgary, AB
11.2021 - 01.2022
  • HTCTW is an interdisciplinary program offered to SAIT students to explore how the skills we have developed can contribute to tackling complicated, real-world issues regarding sustainability challenges. Working in a team of three, we were given the challenge of Industry, Innovation, and Infrastructure in Calgary and tasked with creating a problem statement from information we gathered from industry stakeholders and innovation experts from an array of companies and organizations. Afterward, a comprehensive strategy to convert underutilized, open-paced roofs into productive solar panel installations was developed and presented.

Concrete Finisher

Patriarch Construction
Calgary, AB
05.2016 - 05.2020
  • Completed the demolishing of pre-existing concrete in order to properly excavate to set patio, stair, driveway and wall forms
  • Prepared and set concrete forms to ensure accurate dimensions and desired surface finishes for various residential projects
  • Utilized techniques such as troweling, floating, edging, and jointing to create various surface textures and patterns
  • Maintained a clean and organized work environment, adhering to all safety regulations and guidelines

Sales Representative

Focus Auto Design Inc.
Calgary, AB
01.2019 - 01.2020
  • Acquired and closed deals with new clients and handled product inquiries in Canada and the U.S.A as part of a sales team
  • Worked through a call list of over 3,000 retail and wholesale businesses
  • Developed a new company website and a more functional e-commerce site, along with search engine optimization (SEO) strategies
  • Presented sales leads, product orders, market trends, and website insights
  • Traveled with the Sales Manager and General Manager to the Keystone Big Show sales convention in Dallas

Education

Business Administration -

Southern Alberta Institute of Technology
Calgary, Alberta
05.2022

Skills

  • Tech start-up experience
  • Data analysis
  • A/B testing
  • Financial management
  • Relationship building
  • Problem solving
  • Workflow optimization
  • Customer service
  • Remote team management
  • Client onboarding
  • User research
  • Process improvement
  • Cross-functional collaboration
  • Customer engagement

Custom

Participant/Student, 11/01/21, 01/01/21, How To Change The World, Calgary, Alberta, HTCTW is an interdisciplinary program offered to SAIT students to explore how the skills we developed can contribute to tackling complicated real-world issues regarding sustainability challenges. Working in a team of 3, we were given the challenge of Industry, Innovation, and Infrastructure in Calgary and tasked with creating a problem statement from information we gathered from industry stakeholders and innovation experts from an array of companies and organizations. Afterward, a comprehensive strategy to convert underutilized open-paced roofs into productive solar panel installations was developed and presented.

Affiliations

  • High Altitude Mountaineering
  • Skiing
  • Chess

Accomplishments

  • 2024 VendorPM Accelerator Award for driving innovation
  • 2023 VendorPM Department MVP

Certification

  • Compliance Insurance Training (2025)

Languages

English
Native/ Bilingual
French
Limited

References

References available upon request.

Timeline

Customer Operations and Project Coordinator

VendorPM
05.2022 - Current

Student Researcher

How to Change the World
11.2021 - 01.2022

Sales Representative

Focus Auto Design Inc.
01.2019 - 01.2020

Concrete Finisher

Patriarch Construction
05.2016 - 05.2020

Business Administration -

Southern Alberta Institute of Technology

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Andrew McPhee