Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Work Preference
Languages
Quote
Interests
Timeline
Intern
Andrew McMillan

Andrew McMillan

Business Development
Vernon,Columbia

Summary

10+ years of direct supervisor experience, 10+ years customer service 10 years of project management, 10 years cost/price negotiation retail and wholesale, 7 years purchasing and forecasting, 5 years retail sales direct to consumer.

Recognizing and filling in where needed, not a clock watcher, equipment logistics, never left a team member or customer hanging, providing the service required to make it happen, always treating the business like it’s my own.

Will relocate anywhere

Professional references upon request

Overview

12
12
years of professional experience

Work History

Shipper/Receiver

Confidential
Vernon, British Columbia
02.2024 - Current

• Warehouse production facility shipper/receiver
• Using FIFO system maintaining flow of product, building orders, receiving materials, loading/unloading trucks, and ensuring the production line had all necessary materials.
• Checked shipments against paperwork and signed documents.
•Introduced a process to save upwards of 1500 man hours per year with very minimal capital required
•Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to management
•Increased storage capacity by 15% with simple and quick and inexpensive modifications
•Introduced a process to decrease exponentially double and triple handling of products and eliminate most if not all usage of older, bulky, and outdated material handling equipment
.

Customer Service Representative

Shepherds Hardware
Armstrong, British Columbia
11.2023 - 01.2024

• Retail flooring sales
• Developed leads and sales opportunities and followed through with defined sales plan.
• Placed sales calls and handled sales for incoming customer calls.
• Attempted to introduce a structured reoccurring stock program

Owner Operator

1163438 BC LTD
01.2018 - 10.2018

• Managed day-to-day business operations of 4 locations over a 250km area
• Managed / Hired sales team and warehouse team, addressed customers and supported the entire operation
• Built a model that was designed to educate customers
• Built pricing models to allow ease of sale for the sales team
• With zero retail experience or flooring experience expanded margins from below 30 to an average of (product only) over 50 with some well higher within 24 months and opened 3 more locations in less then 5 years
• Referrals from past customers grew exponentially
• Responsible for forecasting and purchasing long term/short term stock supplies and product
• Streamlined suppliers from dozens down to the main core that provided not only meaningful working relationships, but value for both the company and the supplier resulting in higher margins and better overall product representation reducing claim rates down to basically zero
• Managed suppliers, complaints, and general day to day operations of a multifaceted workplace
• Managed all purchasing, budgeting, and forecasting.
• Developed business plan, processes and procedures to provide superior products and services to customers.
• Assessed income and expenses and adapted plans to improve profit levels.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Project Manager

Utilidril Inc
Edmonton, Alberta
01.2009 - 01.2018

• Managed day to day field operations of a civil telecom installation including all crossings of others utilities within city limits and outside city limits both regulated and unregulated
• Managed projects from procurement to commission.
• Met project deadlines without sacrificing build quality or workplace safety.
• Identified plans and resources required to meet project goals and objectives.
• Coordinated material procurement and required services for projects within budget requirements.
• Maintained open communication by presenting regular updates on project status to customers.
• Zero at fault line strikes
• Up to thirty five team members and sub contractors with minimal ownership presence
• Involved in quoting
• Projects varied from a few days to months
• Direct supervision from civil project conception to completion coordinating with jurisdictions local to the project, engineers, and project owners along with representing project ownership when required
• Flagship project winter 2015 hwy 69 (Airport Road Ft Mac) with successful on time completion of major underground telecom relocation upwards of 35 team members.

Superintendent

Lincoin Shearing
Edmonton, Alberta
01.2008 - 01.2009

• Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
• Supervised, planned and administered field operations
• Directed projects according to schedule and quality demands.
• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Inspected equipment and tools used for safe operation.
• Communicated with stakeholders on job milestones.
• Supervised 3 workers

Equipment Operator

Commercial Trenching
Edmonton, Alberta
01.2005 - 01.2008

• Operated range of heavy equipment on regular basis with advanced skill.
• Drove vehicles to and from work sites and maintained clean driving record.
• Operated machining equipment safely with team of operators.
• Completed minor repairs and replacements of equipment parts to restore functionality.
• Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
• Performed preventive maintenance to prolong life of equipment.
• Loaded and moved materials such as dirt and rocks based on specific job needs.
• Assessed work sites daily for potential hazards.
• Loaded and unloaded construction materials on site.
• Introduced measures to use equipment year round conditions rather then use sub contractors
• Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency.

VARIOUS

Given Upon Request
Various, British Columbia and Alberta
05.1994 - 01.2004

• Worked flexible hours across night, weekend, and holiday shifts.
• Cultivated interpersonal skills by building positive relationships with others.
• Passionate about learning and committed to continual improvement.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.

Education

Grade 12 -

PVSS
Armstrong, BC
06.1993

Skills

  • Problem Solving
  • Damage Control
  • Emergency Control
  • Detail
  • Negotiation
  • Planning
  • Immersive thought
  • Accountability
  • Safety Orientated/views
  • Ownership Views
  • Customer Orientated
  • FIFO experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Supervised team of up to 35 members.
  • Devised successful new retail sales technique in an antiquated industry focused on fresh customer service techniques and availability of products
  • Built a buying structure that increased gross margins exponentially
  • Won largest buyer of product in Canada from major supplier

Work Preference

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany Culture

Languages

English
Advanced (C1)

Quote

What we do is not work and not personal....its just life
unknown

Interests

Success

Timeline

Shipper/Receiver

Confidential
02.2024 - Current

Customer Service Representative

Shepherds Hardware
11.2023 - 01.2024

Owner Operator

1163438 BC LTD
01.2018 - 10.2018

Project Manager

Utilidril Inc
01.2009 - 01.2018

Superintendent

Lincoin Shearing
01.2008 - 01.2009

Equipment Operator

Commercial Trenching
01.2005 - 01.2008

VARIOUS

Given Upon Request
05.1994 - 01.2004

Grade 12 -

PVSS
Andrew McMillanBusiness Development