ANDREW MCCORD
Perth Road
Summary
Experienced and knowledgeable server with a solid background in providing high-quality service in fast-paced environments. Proven track record of improving guest satisfaction and contributing to team efficiency. Demonstrated strong communication and problem-solving skills for seamless coordination with kitchen staff. Considerable experience in delivering exceptional dining experiences and maintaining high service standards. Collaborative and adaptable, known for customer relations, team leadership, and achieving results. Highly valued for reliability and flexibility in dynamic environments. Expertise includes efficient service, customer satisfaction, and fostering a positive work atmosphere.
Overview
27
27
years of professional experience
Work History
Senior Server
AQUATERRA
07.2020 - Current
- Interacted with Guests in a Professional approachable manner to create a special dining experience
- Handling multiple tables at once, taking orders, delivering food, and checking on guests—all without neglecting anyone
- Scheduled regularly to serve Large tables( over 20 guests) because I am organized and efficient without cutting corners on service.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Real Estate Sales Representative
Exit Realty Acceleration
01.2009 - 07.2023
- Represent diverse population with their buying or selling requirements
- Maintain strong relationships with clients, listening to their needs and responding appropriately until the close of the sale
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Coordinated appointments to show marketed properties.
Team Leader/Supervisor/Head Server
The Public House/Jessup Foods
01.2007 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Check with guests to ensure they are enjoying their meals and take action to correct any problems in a respectful, proficient manner
- Train new staff, prepare end of day reports, perform all nightly closing procedures
Assistant Manager
Smitty's Family Restaurant
01.1998 - 01.2010
Summary Of Highlights
- Excellent organizational and communication skills, while working independently in a dynamic, demanding and fast-paced environment
- Team player interested in achieving and supporting management objectives
- Background demonstrates exceptional customer service abilities with goal of repeat business
- Courteous, very reliable and able to deal effectively with co-workers and the public
- Smart Serve, Super Host, and Bartender Certification
- Self-motivated professional with over 25 years' experience in Customer Service industry
- Experienced using Point of Sale
Timeline
Senior Server
AQUATERRA
07.2020 - Current
Real Estate Sales Representative
Exit Realty Acceleration
01.2009 - 07.2023
Team Leader/Supervisor/Head Server
The Public House/Jessup Foods
01.2007 - 03.2020
Assistant Manager
Smitty's Family Restaurant
01.1998 - 01.2010
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