Andrew Mattera

Senior Luncheons- Responsible for serving lunch, cleaning tables, and spending quality time with guests.

Fish Fry- Set up dining hall with chairs, tables and drink stands. Waited on and served guests. Responsible for cleaning dining hall, kitchen, stacking chairs/tables after each dinner.

Responsible for delivery of groceries and holiday gift baskets to A-list customers.

• Addressed customer needs and made product recommendations to increase sales.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Served food and beverages promptly with focused attention to customer needs.
• Assisted customers with returns, refunds and resolving transaction issues.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.