Andrew Mangala
Caledon
Summary
Knowledgeable Medical Assistant with solid background in mentoring clinical professionals. Demonstrated success in guiding teams to improve patient care and clinical outcomes. Proven ability to utilize effective communication and problem-solving skills to foster collaborative and supportive environment.
Overview
9
9
years of professional experience
Work History
Clinical Mentor
ICAP at Columbia University
11.2022 - 09.2023
- Evaluated healthcare workers performance regularly, providing constructive feedback and tailored interventions for skill enhancement using facility performance data.
- Streamlined communication among interdisciplinary teams, leading to improved coordination of care for complex patients.
- Enhanced patient care by providing clinical instruction for nursing students in various healthcare settings.
- Developed targeted educational materials for specific clinical topics or procedural updates that were relevant to current practice standards and trends.
- Participated in quality improvement initiatives aimed at enhancing overall patient care throughout the hospital setting.
I-Surge Officer
ICAP at Columbia University
01.2020 - 08.2022
- Collected, arranged, and input information into the health informations database system.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Generated reports detailing findings and recommendations.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Coordinated cross-functional teams to address complex issues, leading to more efficient patient care processes.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
Medical Assistant
Ministry of Health
06.2014 - 12.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Education
Professional Diploma - Project Management
Mulungushi University
Kabwe, CP07-2022
Diploma - Health Sciences
Chainama College of Health Sciences
Lusaka, LP06-2013
High School Diploma -
Choma Secondary School
Choma, SP11-2008
Skills
- Clinical expertise
- Quality improvement
- Teaching and training
- Clinical supervision
- Patient care
- Patient safety
- Resource utilization
- Ethical practice
- Data analysis (monitoring and evaluation)
Languages
English
Native or Bilingual
Timeline
Clinical Mentor
ICAP at Columbia University
11.2022 - 09.2023
I-Surge Officer
ICAP at Columbia University
01.2020 - 08.2022
Medical Assistant
Ministry of Health
06.2014 - 12.2019
Professional Diploma - Project Management
Mulungushi University
Diploma - Health Sciences
Chainama College of Health Sciences
High School Diploma -
Choma Secondary School
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