Andrew Malcolm
Ajax,Ontario
Summary
Experienced professional with a diverse background in logistics, operations management, and customer service. Proven leadership in coordinating teams and ensuring efficient warehouse operations. Skilled in organizing logistics, maintaining high standards of accuracy and efficiency. Strong interpersonal and communication abilities developed through customer-facing roles. Adept at problem-solving and adapting to diverse work environments, consistently delivering results and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Warehouse Lead
BB Blanc
Woodbridge, ON
06.2022 - Current
- Lead a team of 1-3 individuals in various tasks related to warehouse operations.
- Ensure all necessary equipment and materials are prepared and available for shows, attending to the smallest details.
- Direct team members in the loading and unloading of trucks, ensuring efficient and safe handling of equipment.
- Maintain organization and cleanliness of the warehouse.
- Coordinate with other departments to ensure timely and accurate delivery of equipment.
- Train new team members on warehouse procedures and safety protocols.
- Managed on-call support for events, promptly sourcing and organizing additional equipment as required by clients, project managers, coordinating drivers for best time deliveries.
Order Picker
Saputo
Vaughn, On
01.2020 - 02.2022
- Accurately picked and prepared customer orders for shipment, ensuring timely and correct fulfillment.
- Organized and arranged products in the warehouse to optimize space and accessibility.
- Operated forklifts and other warehouse equipment safely and efficiently.
- Coordinated with team members and supervisors to prioritize tasks and meet daily production goals.
- Conducted regular quality checks to ensure products met company standards before shipment.
- Maintained a clean and orderly work environment, adhering to safety protocols and procedures.
Custodian
Dave Pure & Simple Cleaning
Greater Toronto Area, ON
07.2020 - 03.2022
- Maintained cleanliness and orderliness of facilities used by motion picture companies.
- Performed routine cleaning tasks, including sweeping, mopping, dusting, and waste disposal.
- Ensured all areas met high standards of cleanliness and hygiene.
- Coordinated with other staff to manage cleaning schedules and tasks efficiently.
- Reported any maintenance issues to the appropriate personnel for prompt resolution.
- Manages inventory of cleaning supplies
Station Attendant
Air Canada Cargo
Toronto, ON
04.2018 - 03.2020
- Transported freight from the warehouse to aircraft for loading, ensuring timely and accurate delivery.
- Organized and prepared freight within the warehouse for subsequent flights, adhering to specific handling requirements.
- Managed the breakdown and sorting of incoming freight, ensuring it was properly organized for outgoing shipments or further distribution.
- Coordinated with companies and their third-party logistics providers to ensure freight was prepared and ready for collection or further shipment.
- Handled high-priority shipments with care, ensuring they were processed and delivered according to strict timelines.
- Maintained accurate records of cargo movement, inventory levels, and shipment details.
- Operated warehouse equipment and vehicles safely and efficiently to move and manage freight.
- Ensured compliance with safety and security regulations in all cargo handling operations.
Navigator
1-800 GOTJUNK?
Toronto, On
01.2017 - 01.2018
- Assisted the driver in navigating routes to ensure timely arrival at customer locations.
- Communicated with customers to confirm appointments and provide updates on arrival times.
- Managed and organized job schedules, ensuring efficient route planning and time management.
- Provided support in the loading and unloading of items, ensuring safe handling and transport.
- Assisted in assessing and estimating the volume of junk to be removed, providing accurate quotes to customers.
- Maintained accurate records of jobs completed, including details of items removed and customer interactions.
- Ensured compliance with company policies and safety standards during all operations.
- Delivered exceptional customer service, addressing any concerns or questions from customers promptly and professionally.
- Friendly customer service for customer satisfaction
Deliver Driver
Dicom Amazon
Toronto, ON
01.2016 - 01.2017
- Safely and efficiently delivered Amazon packages to residential and commercial locations within designated routes.
- Managed a high volume of deliveries daily, ensuring prompt and accurate distribution of packages.
- Utilized GPS and routing software to navigate delivery routes and optimize efficiency.
- Handled customer inquiries and concerns professionally, providing excellent customer service.
- Adhered to strict delivery timelines and protocols to meet Amazon's service standards.
- Maintained accurate records of deliveries, including tracking information and proof of delivery.
- Collaborated with team members and supervisors to coordinate logistics and resolve delivery issues.
- Ensured compliance with safety regulations and company policies during all aspects of delivery operations.
Driver
UberX
Toronto, ON
01.2016 - 01.2017
- Provided transportation services to passengers in a safe, courteous, and timely manner.
- Maintained a high level of customer satisfaction through friendly and professional interactions.
- Navigated city streets and utilized GPS to optimize routes and ensure on-time arrivals.
- Handled cashless transactions and managed payments through the Uber app.
- Adapted to varying traffic and weather conditions to ensure safe and efficient transportation.
- Upheld vehicle cleanliness and maintenance standards to enhance passenger comfort and safety.
- Received positive feedback from passengers for exceptional service and reliability.
- Managed scheduling and availability independently to meet personal and customer demands
- Accomplished over more than 200 safe and successful trips in the span of 3 months
Debt Collector
Financial Debt Recovery
Richmond Hill, ON
01.2016 - 01.2017
- Communicated with debtors to negotiate payment plans and resolve outstanding debts in a professional and respectful manner.
- Utilized knowledge of debt collection laws and regulations to ensure compliance during all interactions.
- Maintained accurate records of debtors’ accounts and updated information on payment arrangements.
- Implemented effective strategies to locate and contact debtors, including skip tracing when necessary.
- Provided excellent customer service, addressing inquiries and concerns from debtors
Education
FRANCIS LIEBERMANN CATHOLIC HIGH SCHOOL
01.2009
Skills
- Leadership: Experience in effectively leading teams and coordinating tasks to achieve operational goals
- Organizational Skills: Proven ability to organize and manage logistics, ensuring efficient operations and timely deliveries
- Customer Service: Strong interpersonal skills developed through roles requiring direct customer interaction and problem-solving
- Attention to Detail: Meticulous in handling inventory, ensuring accuracy and quality in all tasks
- Communication: Clear and effective communicator, adept at collaborating with team members and addressing customer needs
- Problem-Solving: Skilled in resolving issues promptly and implementing solutions to meet deadlines and customer expectations
- Adaptability: Flexible in adjusting to various work environments and challenges, maintaining productivity and professionalism
Thankyou
Thank You For Your Consideration
References
Available Upon Request
Timeline
Warehouse Lead
BB Blanc
06.2022 - Current
Custodian
Dave Pure & Simple Cleaning
07.2020 - 03.2022
Order Picker
Saputo
01.2020 - 02.2022
Station Attendant
Air Canada Cargo
04.2018 - 03.2020
Navigator
1-800 GOTJUNK?
01.2017 - 01.2018
Deliver Driver
Dicom Amazon
01.2016 - 01.2017
Driver
UberX
01.2016 - 01.2017
Debt Collector
Financial Debt Recovery
01.2016 - 01.2017
FRANCIS LIEBERMANN CATHOLIC HIGH SCHOOL
Similar Profiles
Sajawal AzharSajawal Azhar
AV Technician at BB Blanc Audio VisualAV Technician at BB Blanc Audio Visual
Jason WhitteyJason Whittey
Detective at Grand Blanc Township PoliceDetective at Grand Blanc Township Police
Nancy StilsonNancy Stilson
Deputy Treasurer at Charter Township of Grand BlancDeputy Treasurer at Charter Township of Grand Blanc