Andrew Louis
Mammoth Lakes
Summary
Adaptable and detail-oriented operator specializing in ski lift operations and maintenance. Recognized for strong communication skills and commitment to safety, contributing to enhanced guest satisfaction and operational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Lift Operator
Mammoth Mountain
Mammoth Lakes, CA
11.2024 - Current
- Operated and maintained lift systems to ensure safe and efficient guest access to mountain terrain.
- Assisted guests with loading and unloading procedures, enhancing overall experience and safety.
- Trained new lift operators on safety protocols, operational procedures, and customer service standards.
- Developed comprehensive standard operating procedures manual outlining best practices for all aspects of ski lift operation.
- Mentored junior lift operators in daily duties while helping them understand the importance of their role in guest satisfaction.
- Supervised daily lift operations, ensuring timely opening and closing of designated lifts according to established schedules.
- Implemented emergency response plans when necessary, coordinating with other departments to address incidents swiftly and effectively.
- Ensured guest satisfaction by addressing concerns promptly and professionally, fostering a positive atmosphere at the resort.
- Alerted mountain staff of any serious problems on lift.
- Maintained lift mazes, ramps and signs.
- Helped guests get on and off lift.
- Communicated with other lift operators about high-risk lift riders.
- Learned and enforced lift rules, policies and procedures.
- Slowed lift down or stopped it in case of high-risk or young riders.
Lift Maintenance Laborer
Mammoth Mountain
Mammoth Lakes, CA
09.2025 - 11.2025
- Conducted routine maintenance on machinery and equipment to ensure optimal performance.
- Performed preventative maintenance tasks, reducing downtime and extending equipment lifespan.
- Collaborated with team members to troubleshoot mechanical issues effectively and efficiently.
- Assisted in the installation of new equipment, supporting company growth initiatives through infrastructure expansion efforts.
- Assisted team members in completing complex maintenance projects, ensuring efficient operations.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Checked, repaired and repacked survival equipment to meet specifications.
Adventure Guide
Mammoth Mountain
Mammoth Lakes, CA
08.2024 - 11.2024
- Led guided tours, ensuring safety and compliance with regulations.
- Developed engaging itineraries to enhance guest experiences.
- Performed emergency first aid when necessary while maintaining a calm demeanor under pressure situations involving client injury or illness incidents.
- Conducted pre-trip briefings for participants detailing itinerary, expectations, safety protocols, and required gear preparation.
- Conducted equipment inspections and maintenance for optimal performance and safety standards.
- Implemented risk management protocols to minimize hazards during activities.
Ski Rental Technician
Mammoth Mountain
Mammoth Lakes, CA
12.2023 - 09.2024
- Assessed customer needs to recommend appropriate ski equipment and accessories.
- Conducted regular maintenance and repairs on rental gear to ensure optimal performance.
- Organized inventory management processes for efficient tracking of ski rentals and returns.
- Monitored equipment quality, identifying issues that required immediate attention or replacement.
- Improved customer satisfaction through personalized service and timely assistance with gear fitting.
- Boosted repeat business through exceptional customer service and timely resolution of issues.
- Streamlined the rental process for increased efficiency by maintaining accurate records and inventory management.
- Maintained a clean and organized work environment, ensuring optimal functionality and safety for both staff and customers.
- Increased revenue by upselling additional products, such as protective gear, accessories, or lessons.
- Provided thorough demonstrations on the use and care of rented ski equipment, leading to fewer returns due to user error or damage.
- Organized weekly inspections of all rental gear to ensure that it met safety standards and was in good working condition.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
Production Forklift Operator
Coca-Cola
Hollywood, FL
12.2020 - 11.2023
- Operated forklifts to transport materials and products within production facility.
- Ensured compliance with safety regulations while performing daily tasks.
- Conducted routine inspections on equipment to maintain operational efficiency.
- Collaborated with team members to streamline warehouse processes and reduce downtime.
- Collaborated with team members to complete special projects, such as reorganizing storage areas or relocating large quantities of inventory.
- Enhanced warehouse efficiency by skillfully operating forklifts and moving products to designated locations.
- Reduced product damages by carefully transporting materials within the warehouse, ensuring proper handling.
- Expedited order processing times via proficient palletizing, shrink-wrapping, and staging shipments for transport.
- Ensured accurate documentation of product movements by updating electronic tracking systems consistently after each transaction.
- Facilitated timely order fulfillment through accurate retrieval of requested items, using forklifts and other material handling equipment.
- Maximized available storage space by organizing products efficiently within the warehouse, optimizing accessibility.
- Maneuvered forklift safely in congested and confined areas using skill and technique.
Lead MET Associate
Home Depot
North Miami Beach, FL
08.2018 - 11.2020
- Coordinated product displays to enhance customer engagement and drive sales.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking.
- Collaborated with cross-functional teams to execute promotional events effectively.
- Stayed updated on industry trends, competitor strategies, and new products to maintain expert knowledge in the field.
- Managed multiple priorities simultaneously while maintaining excellent attention to detail and accuracy.
- Assisted in the execution of store merchandising plans, creating visually appealing displays that attracted customers.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Developed visual merchandising plans and strategies to promote store offerings.
Education
Associate of Science - Audio Engineering
Full Sail University
Winter Park, FL08-2018
High School Diploma -
DR. Michael Krop Senior Highschool
Miami, FL06-2015
Skills
- Heavy machinery operation
- Guest assistance
- Forklift operation
- Hand-eye coordination
- Order picking
- Loading and unloading
- Shipping and receiving
- Computer skills
- Adaptive learning
- Safety procedures
- Digital audio workstations
- Audio mixing proficiency
- Excellent communication
Certification
- Certified Forklift Driver, Coca Cola - 2020-2023
- Certified Forklift Driver, Home Depot - 2018-2020
- Certified Cherry Picker, Home Depot - 2018-2020
Languages
English
Native or Bilingual
French
Elementary
Haitian Creole
Native or Bilingual
Timeline
Lift Maintenance Laborer
Mammoth Mountain
09.2025 - 11.2025
Lead Lift Operator
Mammoth Mountain
11.2024 - Current
Adventure Guide
Mammoth Mountain
08.2024 - 11.2024
Ski Rental Technician
Mammoth Mountain
12.2023 - 09.2024
Production Forklift Operator
Coca-Cola
12.2020 - 11.2023
Lead MET Associate
Home Depot
08.2018 - 11.2020
Associate of Science - Audio Engineering
Full Sail University
High School Diploma -
DR. Michael Krop Senior Highschool