Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Andrew Leong

Burnaby ,BC

Summary

Proven leader at Freshpoint Food Service, adept in operations management and staff development, enhanced customer satisfaction, and spearheaded revenue growth by 7%. Leveraged business development and CRM skills to forge strong relationships and drive market expansion. Achieved notable sales targets through strategic marketing and effective team mentorship.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant General Manager/ Director of Sales

Freshpoint Food Service
03.2020 - Current
  • Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Managed and motivated sales team to increase revenue by 7% year over year.

Director of Sales

Freshpoint Food Service
07.2015 - 03.2020


  • Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
  • Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
  • Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Account Manager, Outside Sales

Freshpint Food Service
01.2010 - 07.2015


  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Account Manager, Inside Sales

Freshpoint Vancouver
01.2006 - 02.2010


  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Education

Diploma - Kinesiology

Langara College
Vancouver, BC
01-2009

Skills

  • Business Management
  • Business Development
  • Operations Management
  • Business operations knowledge
  • Customer Relationship Management (CRM)
  • Marketing Strategies
  • Staff Development

Languages

English
Native or Bilingual
Chinese (Cantonese)
Professional Working

Certification

  • Sysco Executive Leadership Program Sysco 2015

Timeline

Assistant General Manager/ Director of Sales

Freshpoint Food Service
03.2020 - Current

Director of Sales

Freshpoint Food Service
07.2015 - 03.2020

Account Manager, Outside Sales

Freshpint Food Service
01.2010 - 07.2015

Account Manager, Inside Sales

Freshpoint Vancouver
01.2006 - 02.2010

Diploma - Kinesiology

Langara College

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Andrew Leong