Andrew Lee
740 Proudfootlane Apt#714,ON
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Sushi Galore. Proven ability to enhance guest satisfaction through effective communication and order accuracy, while training new staff to uphold high standards. Recognized for optimizing table turnover rates during peak hours, contributing to improved operational efficiency.
Overview
30
30
years of professional experience
Work History
Server
Sushi Galore
London, ON
09.2020 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed order accuracy through effective communication with kitchen staff and streamlined workflow processes.
- Assisted in training new team members on menu items, service standards, and health regulations.
- Maintained cleanliness and organization of dining area to enhance overall guest experience.
- Collaborated with team to optimize table turnover rates during peak hours, improving efficiency.
- Handled cash transactions accurately and processed payments using point-of-sale systems.
- Resolved customer complaints promptly to maintain positive dining experiences and repeat business.
- Supported inventory management by tracking supplies and assisting with restocking efforts as needed.
Server
Mandarin Restaurant
London, ON
11.2006 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Pizza Maker
Pizza Pizza
Toronto, ON
01.1997 - 11.2006
- Crafted high-quality pizzas using traditional methods and fresh ingredients.
- Operated pizza ovens and kitchen equipment to ensure optimal cooking conditions.
- Trained new staff on pizza preparation techniques and kitchen safety protocols.
- Maintained cleanliness and organization of workstations to enhance workflow efficiency.
Education
High School Diploma -
Westminster Secondary School
London, ON06.1995
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Cleanliness standards
Safe food handling
Menu memorization
Food running
Team collaboration
Order accuracy
Supply restocking
Food safety practices
Performance improvement
Guest relations management
Relationship management
Dining area maintenance
Allergy awareness
Order management
Beverage preparation
Inventory management
Tableside etiquette
Task prioritization
Food sales and promotion
Guest seating
Table setting
Ordering procedures
Food station setup
Daily specials memorization
Food and beverage pairings
Server training
Languages
English
Native or Bilingual
Timeline
Server
Sushi Galore
09.2020 - Current
Server
Mandarin Restaurant
11.2006 - 03.2020
Pizza Maker
Pizza Pizza
01.1997 - 11.2006
High School Diploma -
Westminster Secondary School