Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Andrew Langlois

Sault Ste. Marie,ON

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Sutherland Global Services
Sault Ste. Marie, Ontario
01.2010 - 07.2010
  • Assist AT&T clients with the issues they're encountering with the product they have purchased
  • Answering customers' questions or transferring them to a department that can fix their needs
  • Providing clients with a new service to ensure that they are receiving the desired outcome they wanted from their service

Customer Service Representative

Transcom
Sault Ste. Marie, Ontario
06.2008 - 12.2008
  • Assisted clients with their internet and cable solutions
  • Handled clients' complaints with the goal of attaining an appropriate outcome for both client and company

Customer Service Representative

NCO
Sault Ste. Marie, Ontario
02.2006 - 10.2006
  • Called AT&T customers and offered them the latest high-speed internet available to them
  • Guided problem resolution for their problems
  • Assisted with payments

Education

GED -

St. Bails
Sault Ste. Marie, ON
06-2004

Skills

  • Efficient in video editing software such as DaVinci Resolve, Hitfilm, Shotcut, and Capcut
  • Youtube channel with almost 500k views

Accomplishments

  • A yellow belt in karate

Timeline

Customer Service Representative

Sutherland Global Services
01.2010 - 07.2010

Customer Service Representative

Transcom
06.2008 - 12.2008

Customer Service Representative

NCO
02.2006 - 10.2006

GED -

St. Bails

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Andrew Langlois