Andrew Kim
North York,ON
Summary
Experienced Customer Service Representative looking to expand my skills in the movie theatre industry. True team player experienced in customer satisfaction and inquiries, operating and maintaining cash registers, and keeping work areas clean, neat and professionally arranged. Proven history of reliability and superior performance.
Overview
9
9
years of professional experience
Work History
Clerk-Caretaker
Toronto Public Library
north York, Ontario
09.1996 - 08.2005
- Interacted professionally with diverse populations while addressing their unique needs in a respectful manner.
- Handled check-in and check-out process of library books and materials for customer at circulation desk.
- Enhanced community safety through regular property inspections and timely reporting of potential hazards.
- Improved patron satisfaction by promptly addressing maintenance requests and ensuring a clean building environment.
- Provided exceptional customer service by answering basic reference questions and guiding patrons to appropriate resources.
- Assisted patrons with operation of library photocopiers, printers and computers.
Education
Bachelor of Arts - English Literature
University of Toronto
Toronto, ON04.2025
Skills
- Shelving Accuracy
- Microsoft Word
- Excel
- Dewey Decimal System
- Database Management
- Fee payment processing
- Audio/visual equipment
- Patron Registration
- Circulation procedures
- Display Creation
- Material Shelving
- Circulation desk
- Shelving and organization
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Clerk-Caretaker
Toronto Public Library
09.1996 - 08.2005
Bachelor of Arts - English Literature
University of Toronto
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