Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Khalil

Andrew Khalil

Laval,QC

Summary

As a passionate individual in the field of computer science, I have a strong foundation in contemporary technologies and a genuine desire to apply my technical and collaborative skills within a dynamic technological environment. With a solid grasp of computer science principles and practical experience in system management, network security, and technical support, I am prepared to take on challenges and make a meaningful contribution to a motivated IT team.

Overview

5
5
years of professional experience

Work History

Technical Support Specialist I

Rogers
06.2023 - 12.2023
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Walked individuals through basic troubleshooting tasks.
  • Monitored systems in operation and quickly troubleshot errors.

Web Developer

  • Front-End Development : Creating responsive and visually appealing websites using HTML, CSS, and JavaScript, with expertise in popular frameworks like React and Vue.js.
  • Project Management: Project management skills, including planning, coordination, and meeting deadlines.
  • Client Communication: Excellent ability to communicate with clients, ensuring a clear and precise understanding of their needs and expectations. Ability to adapt quickly to changes in client requests by adjusting website functionality and interface accordingly. Experience in creating rapid prototypes for client validation.
  • Usability Testing and Client Feedback : Conducting usability tests to ensure a smooth user experience. Skill in gathering and incorporating client feedback to improve the website's interface and user interaction.

Operations and Inventory Coordinator

Sobeys
10.2020 - 04.2021
  • Investigated and resolved variances in inventory counts on monthly basis.
  • Managed all related documentation and records for department.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Proactively addressed internal supply problems, such as stockouts and delayed shipments, by collaborating with cross-functional teams and implementing creative solutions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Monitored employee productivity and optimized procedures to reduce costs.

Automotive Technician

Mercedes-Benz Laval
10.2018 - 10.2019
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Established clear repair plans with line-item details of expected labor and parts costs.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed customer orders and warranty services according to manufacturer specifications.

Education

Bachelor of Science - Computer Science

Université De Montréal
Montreal, QC

Diploma of Vocational Studies -

Centre De Formation Compétence 2000
Laval, QC
10.2018

High School Diploma -

École Cure Antoine-labelle
Laval, QC
06.2013

Skills

  • Python
  • HTML
  • JavaScript
  • CSS
  • Citrix workspace
  • Microsoft office ( Word, Excel, Outlook )
  • Ability to meet deadlines
  • Excellent communication skills, both written and verbal
  • Team Leadership
  • Resourceful
  • Attention to detail and strong problem-solving skills
  • First Level Support

Timeline

Technical Support Specialist I

Rogers
06.2023 - 12.2023

Operations and Inventory Coordinator

Sobeys
10.2020 - 04.2021

Automotive Technician

Mercedes-Benz Laval
10.2018 - 10.2019

Web Developer

Bachelor of Science - Computer Science

Université De Montréal

Diploma of Vocational Studies -

Centre De Formation Compétence 2000

High School Diploma -

École Cure Antoine-labelle

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Andrew Khalil