Summary
Overview
Work History
Education
Skills
Education In Field
Languages
Affiliations
Timeline
Generic

Andrew Kerenyi

Edmonton,Alberta

Summary

I've worked in the OPE industry since I've been able to legally have a job at the age of 14. Since joining the team at Ar-Jay's, I've learned a great deal from working under my boss' and senior co-workers about proper procedures in sales, management, customer service and technical information / service. Since being put in charge of the sales department the manager, having education from your organization as well as other big players in the industry (Ariens, Toro, Stihl, Husqvarna, Briggs & Stratton), and after having seven years of experience in the management roll, we have seen record profits and our customer retention rate has rose to much higher figures than that of prior to me taking on the roll in 2017. I have also taken on a roll in Ar-Jay's service department as a service technician in spring of 2020; I have just shy of four years hands on experience in equipment maintenance, dismantle, reassembly, general service, and diagnosis. This experience has reinforced and very much improved my ability to sell product thus contributing to higher sales figures, customer satisfaction, and customer retention. I have attended multiple trade shows and have sold product at them on several occasions. I'm looking to further my career in the OPE industry and am excited to explore an opportunity that can further Echo Power Equipment Canada and myself.

Overview

10
10
years of professional experience

Work History

Service Technician

Ar-Jay's Lawn & Garden 2000
03.2020 - Current
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment.
  • Inspected equipment to diagnose operational issues.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

Sales Manager

Ar-Jay's Lawn & Garden 2000
06.2017 - Current
  • Built long-lasting client relationships through excellent customer service, consistent followups, and effective communication
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Built relationships with customers and community to establish long-term business growth.

Sales Representative

Ar-Jay's Lawn & Garden 2000
11.2013 - Current
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

W.P. Wagner School
Edmonton, AB
06.2017

Skills

  • Time Tracking
  • Customer Service
  • Technical Support
  • Equipment Troubleshooting
  • Equipment Demonstration
  • Flexible and Adaptable
  • Professional and Courteous
  • Mechanical Abilities
  • Problem and Issue Resolution
  • Inventory Management
  • Customer Relationship Management
  • Conflict Resolution
  • Problem Solving
  • Customer Relations

Education In Field

  • Completed multiple service training courses and attended/completed multiple in person service education for Echo Power Equipment Canada, STIHL LTD, Husqvarna North America, and Toro Co. (2017 - Present)
  • Completed multiple sales training courses and attended/completed multiple in person sales education for Echo Power Equipment Canada, STIHL LTD, Husqvarna North America, and Toro Co. (2017 - Present)

Languages

English
Native or Bilingual

Affiliations

  • Carpentry
  • Music
  • Moto-Cross / Go-Karting

Timeline

Service Technician

Ar-Jay's Lawn & Garden 2000
03.2020 - Current

Sales Manager

Ar-Jay's Lawn & Garden 2000
06.2017 - Current

Sales Representative

Ar-Jay's Lawn & Garden 2000
11.2013 - Current

High School Diploma -

W.P. Wagner School
Andrew Kerenyi