Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic

Andrew Kenyon

Lakewood,CA

Summary

I have been apart of the ST Microelectronics account for over 12 years now. This customer distributes semiconductors all over the US and Internationally. I spent 6 years working on this account for Ceva Logistics and another 6 years with the company I am currently with called Geodis Logistics. I currently lead the day crew and run their RMA department by myself. I also handle IT issues as well. I have 4 employees that work on the floor and 1 admin that I oversee on a daily basis. We ship to over 60 different customers. This includes Tesla, Apple, Google ect.

I take pride in coming in early and making sure we are in the best situation possible for success. I run the RMA department by myself and my duties include handling and fixing damaged product, handling returned product, and scrapping product that can no longer be used. Product returned needs to be processed through a program called SAP. To do this I need to be able to tell if the product is a customer return, consignment return or a distributer return. After this we use ST's product management web page called RMS to communicate with the customer to see what the disposition is for this product and what we need to do to fix it. On other occasions the customer lets me know directly if we have quality issues with any product that is currently waiting to ship. I will re-work these shipments and fix these quality issues using SAP so we can still ship this product.

I’m well rounded on many aspects of this account and have excellent skills in computer work. I am constantly sending emails out and working on excel spreadsheets. I'm also Forklift certified and help load and unload trucks/containers. I have done some billing for the account, but it was never a consistent thing. I have experience in international shipping with DHL, FedEx, and UPS.

Overview

14
14
years of professional experience

Work History

Logistics Lead & RMA Specialist

Geodis Logistics
03.2019 - Current
  • Oversee daily logistics operations, ensuring timely and efficient delivery of goods.
  • Manage and respond to large amounts of emails daily.
  • Manage all inbound and outbound freight arriving at the hub.
  • Developed and implemented process improvements to enhance supply chain efficiency.
  • Mentored junior staff on best practices in logistics and warehouse management.
  • Manage the RMA department by myself, including all quality and damaged product/returns.
  • Communicate daily with the direct ST Micro customer to assure all account needs are met.
  • Perform RMA inventory cycle counts at least 3 times a month.
  • When we have IT issues I am usually the one to handle these with the ST customer.
  • Improved team collaboration by initiating regular strategy meetings.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Inspected freight for any damage or faults prior to loading.
  • Sorted and organized packages to make deliveries to correct address.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Achieved rapid turnaround times for inbound shipments through swift unloading, sorting, and storage procedures.
  • Improved customer satisfaction with timely and accurate shipment processing.

RMA Specialist/ Freight Handler/ Admin/ Lead

CEVA Logistics
09.2013 - 03.2019

I ran their RMA department by myself for 6 years.

  • I am in charge of taking inventory once a week and ordering any supplies if needed.
  • Handle and fix damaged product
  • Inspect returned product and determine the products disposition.
  • I use Excel, Word, SAP, and Outlook programs.
  • Use RF scanners to receive and transfer freight.
  • I keep direct contact with the customer in Phoenix.
  • When I’m slow I help freight handlers on the floor pick and pack product to be shipped later that day.
  • When needed I will Quality Check pallets of freight assuring it will ship without any issues.
  • Extremely well-rounded on all aspects within the account.
  • Conducted detailed inspections of freight for damage or discrepancies, maintaining high-quality standards.

Manager

Chronic Taco
09.2011 - 04.2013
  • I was in charge of managing employees and keeping a positive vibe around the work place.
  • I was in charge of food and supplies inventory.
  • I did maintenance on the shop.
  • Handled Interviews for new employees.

Education

Some College (No Degree) - Business

Long Beach City College
Long Beach, CA

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Technical troubleshooting
  • Knowledge sharing
  • Teamwork and collaboration
  • Multitasking

Additional Information

I’m an honest and hardworking person. I have no problem staying later than usual to see work get completed the right way. I stay committed and work hard at trying to move up and learn new things within the company. I have great customer service and I am great at finding solutions to problems that may occur.

Timeline

Logistics Lead & RMA Specialist

Geodis Logistics
03.2019 - Current

RMA Specialist/ Freight Handler/ Admin/ Lead

CEVA Logistics
09.2013 - 03.2019

Manager

Chronic Taco
09.2011 - 04.2013

Some College (No Degree) - Business

Long Beach City College
Andrew Kenyon