Andrew Keddy
Dartmouth,NS
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
17
17
years of professional experience
Work History
Operations Manager
Eastern Building Cleaners
05.2024 - Current
- Increase sales by 150%.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
Sales Manager
Eastern Janitorial Sales and Rentals
03.2020 - Current
- Created and developed the company from the ground up.
- As a side hustle, I increased sales to over $300,000 in the first year.
- Developed and implemented sales strategies to enhance market penetration and client acquisition.
- Analyzed market trends and customer feedback to refine product offerings and boost customer satisfaction.
- Established strong relationships with clients, resulting in increased loyalty and repeat business opportunities.
Human Resources Manager
Eastern Building Cleaners
06.2012 - Current
- Developed and implemented HR policies aligned with organizational goals.
- Led recruitment strategies to attract top talent in cleaning services industry.
- Streamlined onboarding processes to enhance employee engagement and retention.
- Conducted training sessions to promote compliance with safety regulations and best practices.
- Managed employee relations, resolving conflicts and fostering a positive workplace culture.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Decreased turnover rate by 20%.
Sales Lead
Halifax Regional Municipality
05.2009 - 06.2012
- Led a team to achieve sales targets through strategic planning and execution.
- Developed training programs to enhance team performance and product knowledge.
- Implemented customer feedback systems to improve service delivery and satisfaction levels.
- Analyzed market trends to identify opportunities for business growth and innovation.
- Strong sales performance often surpasses my target by 30%.
Education
Certificate - Human Resources Management
Saint Mary's University
Halifax, Nova ScotiaBachelor of Arts - Economics
Acadia University
WolfvilleSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Accomplishments
- Reduced lost workdays and recordable incidents to 0 by implementing a safety awareness program.
- Supervised team of 50 staff members.
Languages
English
Native or Bilingual
Timeline
Operations Manager
Eastern Building Cleaners
05.2024 - Current
Sales Manager
Eastern Janitorial Sales and Rentals
03.2020 - Current
Human Resources Manager
Eastern Building Cleaners
06.2012 - Current
Sales Lead
Halifax Regional Municipality
05.2009 - 06.2012
Certificate - Human Resources Management
Saint Mary's University
Bachelor of Arts - Economics
Acadia University