Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Kasozi

North York,ON

Summary

Highly skilled in customer service with valuable experience of more than 5yrs as a server with both Dubai and Canadian Experience, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings(Service Recovery), leading to increased customer satisfaction and repeat business.

Overview

1
1
year of professional experience

Work History

Server

Saudi Pavilion Dubai Expo 2020
Residential Districts , Dubai
2021.10 - 2022.03
  • Creating bar menus
  • Customer service
  • Process payment
  • Handle cash and transactions
  • Prepare alcohol and Non-alcohol beverages
  • Ensure all Guests are comfortable
  • Maintain the bar clean and safe for guests
  • Keep bar tidy
  • Management of inventories
  • Taking orders
  • Service recovery to Guests.

Stock Associate

Saudi Pavilion Dubai Expo 2020
Residential Districts , Dubai
2021.08 - 2021.10

Education

Graduate Certificate - Smart Serve And Food Handlers.

Hospitality Workers Training Center
Dundas, ON
2024-09

Bachelor of Arts - Educational Studies

Makerere University
Kampala, Uganda
2011-01

Skills

  • Table Bussing
  • Safe Food Handling
  • Supply Restocking
  • Food Running
  • Communication skills
  • Customer service skills
  • Service recovery
  • Beverage sales
  • Food Handler and Bartender
  • Food Delivery
  • Guest Engagement
  • Table Setting
  • Menu Memorization
  • Item promotion
  • Food inspection
  • Teamleader and Team work

Timeline

Server

Saudi Pavilion Dubai Expo 2020
2021.10 - 2022.03

Stock Associate

Saudi Pavilion Dubai Expo 2020
2021.08 - 2021.10

Graduate Certificate - Smart Serve And Food Handlers.

Hospitality Workers Training Center

Bachelor of Arts - Educational Studies

Makerere University
Andrew Kasozi