Andrew Kantorov

• Supervised daily operations and staff performance in fast-paced soft serve environment.
• Managed inventory levels and ensured timely restocking of supplies and ingredients.
• Developed training programs for new employees, fostering skill development and teamwork.
• Coordinated schedules to optimize labor efficiency during peak service hours.
• Ensured compliance with health and safety standards in food preparation areas.
• Implemented new procedures to streamline workflow and enhance customer service experience.
• Conducted regular staff meetings to communicate updates and encourage feedback from team members.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Planned and coordinated logistics for various corporate and social events.
• Managed vendor relationships to ensure timely delivery of services and supplies.
• Developed event timelines and schedules to streamline execution processes.
• Collaborated with clients to understand their vision and requirements for events.

As a Soft serve ice cream driver my job required me to create routes in specific areas. I am sent to a city and specific neighborhoods and it is my job to create a route that is busy and profitable. The job requires you to have great visual memory, timing (showing up to your regular customers on their street withing the same time frame as you always do so they know when to expect you) you have to make adjustments on your own and really figure out how to keep increasing sales. I was also apart of doing a lot of private and corporate events. Being respectful, helpful, fast and attentive was a must

I have the 2nd Highest sales for the year out of the whole company and have done over 200k in sales this year

• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to effectively build rapport and lasting relationships.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Worked alongside team to accomplish work goals according to schedule.
• Understood and followed verbal and written instructions to complete work correctly.
• Maintained organized and clean work areas at all times on job sites.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Prepared job sites by removing debris and setting up materials and tools.
• Organized materials, tools, and equipment to supply team members.
• Performed general housekeeping and cleaning tasks.
• Utilized construction tools and machinery to effectively complete job site projects.
• Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
• Used variety of hand and power tools to complete tasks.
• Loaded and unloaded materials onto trucks and trailers.
• Followed instructions and safety protocols to prevent accidents and injuries.
• Cleaned and maintained tools, equipment and worksites.

• Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
• Managed car wash supplies and materials inventories for timely reordering and replenishment.
• Maintained and repaired car wash equipment to meet operational demand.
• Achieved customer satisfaction by providing high-quality professional service.
• Applied waxes and protective treatments to vehicles for high-quality finishes.
• Greeted customers and assessed needs to recommend suitable car wash services.
• Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.

• Provided exceptional customer service to all guests and escalated concerns where needed.
• Set up event facilities and equipment, cleaned areas, and organized supplies.
• Welcomed guests to events, checked invitations, and oversaw proper seating.
• Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
• Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
• Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
• Greeted guests and welcomed patrons in support of company service policy.