Andrew Kakunda

• Drove the Product Generation Process (PGP) by reviewing deliverables for accuracy, ensuring alignment with company standards, work cross-functionally to close gaps, and securing approvals from senior leadership.
• Managed the triple constraint of scope, time and budget to ensuring alignment with business goals and stakeholder requirements.
• Provide stakeholders with clear and timely updates and reports on status, planning, resources, etc.
• Collaborated with cross-functional teams to resolve and close support tickets, ensuring timely and effective solutions.
• Designed and maintained detailed project plans on Microsoft Project ensuring bi-weekly updates to track project progress, mitigate risks, and adjust timelines as needed.
• Utilized project management methodologies to analyze and improve workflows, resulting in increased efficiency and streamlined processes.

• Provided leadership to a diverse operation team with resources in the Bay Area, St. Louis, Atlanta, NYC, Barcelona, and Croatia.
• Grew the business from an annual revenue of $200k to over $1m in 18 months.
• Worked closely with recruiting to develop a pipeline and process for hiring strong candidates including conducting interviews.
• Oversee monthly forecasting reports, invoices, bill rates, and contract hours for accuracy and consistency.
• Conducted quarterly business reviews with the client to highlight success stories, challenges, improvements, finances, and metrics.
• Crated self-assessment and individual development plans for continual employee development, accountability, and training initiatives.
• Work closely with sales to identify new opportunities and identify risks and challenges to delivering services.

• Create and manage reporting dashboards that are presented to senior leadership on a weekly basis.
• Manage client facing project to decrease service desk ticket volumes and increase efficiencies by streamlining processes and introducing automation.
• Manage timecard process that increased compliance from 80% to 95%+.
• Assist Service Delivery Managers with metrics for Quarterly Business Reviews.
• Created a new expense submission process that tracked down $300k in unsubmitted expenses and identified gaps in the current process.

• Created a new process to streamline Salesforce and Gainsight access for the GVS & CS team.
• Collaborated with managers and directors to realign accounts in Salesforce to mitigate exposure risk.
• Tracked and managed case load for all system requests related to access.
• Created a tracker with Smartsheets to analyze data for quarterly business reviews.
• Created and maintained detailed processes documents for training purposes.

• Supported the Global Operations team at Google in managing resources, projects, and budgets to meet the goals of the client.
• Created a change management process that increased accuracy by 15% and received highest performance rating from the client.
• Tracked all sales in Salesforce and maintained client organization chart to assist in new business opportunities.
• Created and maintained detailed trackers to assist in quarterly and monthly business reviews for the PMO team.
• Developed extensive process documentation for knowledge transfer.
• Partnered with Google management to verify invoices and time sheets for accuracy and financial compliance.