Andrew Jordan
Sacramento
Summary
A Guest Relations Associate with a Bachelor's Degree in Psychology. Experience working in a customer service role providing an elevated level of service to patients and guests; possess the knowledge and ability to create a positive customer experience. Advanced computer skills including Epic, MS Office software (Word, Excel, PowerPoint, Outlook). Also known for fostering relationships with customers, clients, families, guests, colleagues, and management. Excellent written and verbal communication skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Guest Relations Associate
UC Davis Health
04.2021 - Current
- Welcoming guests and visitors, visitor check-in, vaccination status verification/negative COVID test, visitor badge printing, escort to desired department, floor/unit, provide directions, information and explain hospital policies when needed
- Transporting patients via wheelchairs to and from various clinics and locations within Hospital
- Daily use of Epic to verify registered patient, patient visitor status and approved visitor list
- Constant interaction, and communication with various departments/floors and nurse management to resolve situations that arise regarding visitor conflict, complaints, and inquiries about visitor approval
- Daily use of de-escalation skills in situations involving visitors and families
- Help coordinate department communications to department manager, supervisors, and team members regarding visitation notes, disruptions/confrontations
- Help train inexperienced staff by providing guidance on hospital policies and procedures as well as computer systems
Customer Service Associate / Sales Consultant
Best Buy
12.2016 - 04.2021
- Responsible for all customer service needs to include answering questions, providing suggestions, directions, and referrals; Sales consultant trained in all departments
- Warehouse functions including inventory management, maintaining proper stock levels, overseeing PPE supplies, ensure all safety equipment in place and operating, receiving/unloading product to verify correct order received, worked with management and vendors to resolve shipping discrepancies and damaged product resolutions
Education
BA - Psychology
California State University Sacramento
05.2019
ADT - Psychology
Sierra College
01.2017
Skills
- 8 years providing exceptional customer service; ability to provide a welcoming, positive, and helpful environment for customers, clients, families, and guests
- Use of good judgment, ability to evaluate, make sound decisions based on individual situations, prioritize, think critically and problem solve to meet the needs of the customer and department
- Experience interacting with diverse groups, ability to work with sensitive issues and maintain confidentiality
- Possess interpersonal sensitivity, insight, and the ability to articulate it
- Resolute, flexible, initiative-taker, able to multitask and possess the motivation to learn and continue self-improvement with the ability to adapt to changing technologies and learn functionality of new systems and equipment
- Exceptional communication
Timeline
Guest Relations Associate
UC Davis Health
04.2021 - Current
Customer Service Associate / Sales Consultant
Best Buy
12.2016 - 04.2021
ADT - Psychology
Sierra College
BA - Psychology
California State University Sacramento