Andrew James Cummings

- Manage day-to-day business operations.

- Schedule all departments

- Review weekly metrics (PAC,OSAT, Periscope,P&L)

- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

- Increased customer satisfaction by providing high-quality services and program execution.

- Managed daily operations for optimal efficiency & processes to reduce costs.

- Leading & motivating staff by building positive relationships.

- Established community partner.

- Recruiting, training, leading & appraising/motivating staff

- Dealing with customer comments & concerns

- Building promotional "WOW" displays

- Overseeing total store operations & merchadising

- Reviewing weekly data & analytics

- Supported staff reviews, coaching sessions & disciplinary actions

- Planned & prepared work schedules & assigned employees to specific tasks.

- Dealing with customer comments & concerns.

- Booking weekly specials in SAP (SPLAN).

- Kept sales areas, backrooms, coolers cleaned & organized.

- Operated forklift and powerjack.

- SAP receiving (DC,DSD,VOA).

- Built relationships with vendors/reps.