Andrew Jackson-Ley
Calgary,AB
Summary
Dynamic leader with a proven track record at WESCO, enhancing sales operations and customer relationships. Excelled in leadership development and market knowledge, driving a team to exceed sales quotas by 6% and help generate $100M+ in annual revenue. Skilled in motivational tactics and client support, fostering cross-functional collaboration and achieving significant project milestones.
Overview
17
17
years of professional experience
Work History
Industrial Inside Sales Supervisor
WESCO
06.2018 - Current
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Managed the Inside Sales pipeline, ensuring a steady flow of qualified leads for the sales team to close deals effectively.
- Tracked attendance of sales representatives, resolved escalated customer complaints and effectively handled multiple projects in fast-paced atmosphere.
- Increased sales revenue by developing and implementing effective inside sales strategies.
- Established clear expectations for team members, fostering accountability and ownership in their daily tasks.
- Created an environment that encouraged collaboration among team members, fostering a positive working culture focused on achieving results together.
- Generated $6,000,000+ in annual revenue from sales and renewals, exceeding performance objectives and sales quotas by 6%.
- Managed a team of inside sales representatives, ensuring consistent achievement of sales goals.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Scheduled and monitored sales team members' workloads to meet customer needs.
Inside Sales
WESCO
03.2014 - 06.2018
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Consistently met or exceeded quarterly sales targets through diligent account management.
- Demonstrated expertise in product knowledge during client presentations and consultations, instilling confidence in potential buyers.
- Contributed to company revenue growth through proactive prospecting activities, including cold calling, email campaigns, and trade show attendance.
- Improved customer satisfaction by promptly addressing inquiries and providing detailed product information.
- Enhanced team performance with regular training sessions and feedback on sales techniques.
- Supported outside sales representatives in achieving their targets by providing timely technical assistance as needed.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
Industrial Project Management
WESCO
08.2011 - 03.2014
- Monitored project progress, ensuring milestones were met while maintaining high standards of quality control.
- Implemented continuous improvement initiatives to optimize project performance and deliverables quality.
- Enhanced client satisfaction by delivering projects that exceeded expectations in terms of scope completion, timeline adherence, and quality benchmarks.
- Managed projects from procurement to commission.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Inside Sales Representative
WESCO
06.2008 - 08.2011
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
Western Canada High School
Calgary06-2003
Skills
- Customer relationship building
- Motivational skills
- Leadership development
- Sales operation
- Client support
- Market Knowledge
- Cross-functional collaboration
- Sales staff training
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Product knowledge
- Account management
Languages
English
Professional Working
Timeline
Industrial Inside Sales Supervisor
WESCO
06.2018 - Current
Inside Sales
WESCO
03.2014 - 06.2018
Industrial Project Management
WESCO
08.2011 - 03.2014
Inside Sales Representative
WESCO
06.2008 - 08.2011
High School Diploma -
Western Canada High School
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