Summary
Overview
Work History
Education
Skills
Professional Highlights
References
Additional Information
Timeline
Generic

Andrew Hildebrand

Winnipeg,MB

Summary

Focused and reliable Manager/Server offering experience in fast-paced diner/bar restaurant settings. Promotes customer comfort and enhanced experiences by exceptional service and attitude.

Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.

Overview

11
11
years of professional experience

Work History

Manager / Server

Flea Whiskeys
04.2022 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Served high customer volumes during special events, nights, and weekends.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Quickly and accurately counted safe and tills at start and end of each shift.
  • Processed VLT tickets promptly while verifying identification documents according to established guidelines.
  • Handled large sums of money responsibly while executing transactions quickly without compromising accuracy.
  • Directed and managed banquet functions for up to 100 persons event.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Server / Bar Manager

Kelly's Bar And Grill
02.2015 - 06.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Serviced beer vendor effectively, ensuring optimal financial performance.
  • Collaborated with local brewery partners to create customized sales programs, resulting in increased account penetration.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Directed and managed banquet functions for 100 persons event.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Worked with IdealPOS system to place orders up to $60000, create table layouts, and handle hotel procedures.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Organize seamless front-of-house operations including hotel reservation management, host duties, and table allocation techniques for maximum capacity utilization.

Sales Associate

MTS
03.2013 - 10.2015
  • Visit door to door prospects to promote products such as television services, internet services, or telephone services with high success rate.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Set up appointments with interested customers according to schedule availability.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Upsold products and services strategically, increasing average transaction value and revenue generation.

Education

GED -

Winnipeg Adult Education Centre
06.2014

Skills

  • Smart Choices
  • Food Handling
  • MBLL LottoLearn
  • CPR Level 1

Professional Highlights

  • Vast experience in the restaurant industry in a variety of positions, including serving, managing and scheduling.
  • Knowledge and experience using Ideal POS systems, including programming and designing
  • I have my food handling safety certification, Smart Choice certification, and have a CPR 1A certificate training.
  • Excellent reading, writing and verbal skills with the ability to communicate and respond well within a fast-paced environment
  • Very organized with the ability to prioritize in a high demand environment while demonstrating critical thinking skills and exercising initiative
  • Able to work well independently, and also as part of a team in a work environment

References

Available upon request

Additional Information

IdealPOS

Partendor Inventory Manager

ATLAS Ordering

Timeline

Manager / Server

Flea Whiskeys
04.2022 - Current

Server / Bar Manager

Kelly's Bar And Grill
02.2015 - 06.2021

Sales Associate

MTS
03.2013 - 10.2015

GED -

Winnipeg Adult Education Centre

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Andrew Hildebrand