Andrew Henallah
Calgary,Canada
Summary
Adept at navigating the complexities of property and hotel management. Energetic professional with excellent communication and leadership skills. Experienced in developing and executing strategies to improve guest services, increase occupancy rates and reduce expenses. Skilled in developing customer relationships and ensuring customer satisfaction. Dedicated to providing the highest level of hospitality service.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
AREA PROPERTY MANAGER
Mini Mall Storage Properties - Avenue Living
Calgary, Canada
05.2024 - Current
- Managed daily administrative tasks, including tenant relations and rent collections
- Provided customer service support by responding promptly to inquiries or requests from tenants
- Investigated complaints, disturbances and violations and resolved issues
Hotel Night Manager
Le Germain Hotel Calgary
Calgary, Canada
05.2024 - Current
- Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully
- Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports
- Resolved customer disputes promptly while maintaining a professional attitude at all times
PROPERTY MANAGER
Bin Omeir Group Of Companies
Muscat, Oman
10.2023 - 03.2024
- Enhanced tenant satisfaction score 9.2 by promptly addressing concerns and resolving issues in timely manner
- Increased property occupancy by 35% YTD by effectively marketing available units
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards
RESORT MANAGER (PRE-OPENING & OPENING)
Jawharat Bidiyah Resort
Bidiyah, Oman
03.2021 - 10.2023
- Enhanced guest satisfaction score up to 9.4 by implementing personalized services and addressing individual needs
- Streamlined resort operations for increased efficiency and improved guest experiences
- Developed marketing strategies to attract new clientele and boost overall occupancy rates 85% YTD
- Managed budgets effectively, ensuring profitability and financial stability of resorts
ROOMS DIVISION MANAGER (PRE-OPENING & OPENING)
IntercityHotel Nizwa, Deutsche Hospitality
Nizwa, Oman
11.2019 - 03.2021
- Streamlined operations for increased efficiency, focusing on staff scheduling and resource allocation
- Boosted revenue generation by collaborating with sales and marketing teams to develop effective promotions, resulting in 25% increase in sales YTD
- Reduced operational costs through strategic vendor negotiations and optimizing inventory management processes, resulting in 14% decrease in expenses over fiscal year
ASSISTANT FRONT OFFICE MANAGER
Roda Al Murooj Downtown Dubai Hotel & Suites
Dubai, UAE
07.2017 - 11.2019
- Streamlined check-in and check-out processes for smoother guest experience
- Improved team performance by providing regular training on customer service techniques and hotel policies
- Increased repeat business through personalized guest interactions and exceptional service delivery reaching top 40 among 700 hotels in Trip Advisor Dubai
FRONT DESK MANAGER
Roda Al Murooj Downtown Dubai Hotel & Suites
Dubai, UAE
12.2016 - 07.2017
- Mentored and trained new hires, fostering supportive work environment that facilitated professional growth
- Implemented policies and procedures to maintain compliance with brand standards and local regulations
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings resulted increased in 2855 room nights compared to previous year
FRONT DESK MANAGER
Al Murooj Rotana Dubai Hotel & Suites
Dubai, UAE
01.2016 - 12.2016
- Oversaw daily cash reconciliations, maintaining accurate financial records for front desk department
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms
- Kept accounts in balance and ran daily reports to verify totals
FRONT DESK TEAM LEADER
Al Murooj Rotana Dubai Hotel & Suites
Dubai, UAE
12.2013 - 01.2016
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency achieved 93% overall
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor
GUEST SERVICE AGENT
Sheraton Soma Bay Resort
Hurghada, Egypt
09.2011 - 12.2013
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions
- Developed strong relationships with repeat customers, fostering loyalty and return visits by 23% increased
Education
BACHELOR - GERMAN / ITALIAN LANGUAGE AND LITERATURE
Ain Shams University, Faculty of Languages
Cairo, Egypt07.2011
REVENUE MANAGEMENT -
ESSEC Business School
Paris, France07.2020
EMOTIONAL INTELLIGENCE AND LEADERSHIP STYLES -
Torrens University
Sydney, Australia01.2021
MASTERING DATA ANALYSIS -
Duke University
Durham, US08.2021
PROJECT PLANNING AND MANAGEMENT -
Darden School of Business, University of Virginia
Virginia, US07.2020
CERTIFICATION - FINANCE FOR NON-FINANCE PROFESSIONALS
Rice University
Texas, US06.2020
SUCCESSFUL NEGOTIATION - STRATEGIES AND SKILLS
University of Michigan
Michigan, US06.2020
Skills
- Hotel Management
- Business Development
- Leadership
- Financial Management
- Property Management
- Problem-Solving
- Community Engagement
- Contract Negotiation
- Conflict Resolution
- Risk Management
Certification
- CERTIFICATION IN FINANCE FOR NON-FINANCE PROFESSIONALS, Rice University, Texas, US, 06/01/20
- REVENUE MANAGEMENT, ESSEC Business School, Paris, France, 07/01/20
- SUCCESSFUL NEGOTIATION: STRATEGIES AND SKILLS, University of Michigan, Michigan, US, 06/01/20
- PROJECT PLANNING AND MANAGEMENT, Darden School of Business, University of Virginia, Virginia, US, 07/01/20
- EMOTIONAL INTELLIGENCE AND LEADERSHIP STYLES, Torrens University, Sydney, Australia, 01/01/21
- MASTERING DATA ANALYSIS IN EXCEL, Duke University, Durham, US, 08/01/21
Timeline
Hotel Night Manager
Le Germain Hotel Calgary
05.2024 - Current
AREA PROPERTY MANAGER
Mini Mall Storage Properties - Avenue Living
05.2024 - Current
PROPERTY MANAGER
Bin Omeir Group Of Companies
10.2023 - 03.2024
RESORT MANAGER (PRE-OPENING & OPENING)
Jawharat Bidiyah Resort
03.2021 - 10.2023
ROOMS DIVISION MANAGER (PRE-OPENING & OPENING)
IntercityHotel Nizwa, Deutsche Hospitality
11.2019 - 03.2021
ASSISTANT FRONT OFFICE MANAGER
Roda Al Murooj Downtown Dubai Hotel & Suites
07.2017 - 11.2019
FRONT DESK MANAGER
Roda Al Murooj Downtown Dubai Hotel & Suites
12.2016 - 07.2017
FRONT DESK MANAGER
Al Murooj Rotana Dubai Hotel & Suites
01.2016 - 12.2016
FRONT DESK TEAM LEADER
Al Murooj Rotana Dubai Hotel & Suites
12.2013 - 01.2016
GUEST SERVICE AGENT
Sheraton Soma Bay Resort
09.2011 - 12.2013
- CERTIFICATION IN FINANCE FOR NON-FINANCE PROFESSIONALS, Rice University, Texas, US, 06/01/20
- REVENUE MANAGEMENT, ESSEC Business School, Paris, France, 07/01/20
- SUCCESSFUL NEGOTIATION: STRATEGIES AND SKILLS, University of Michigan, Michigan, US, 06/01/20
- PROJECT PLANNING AND MANAGEMENT, Darden School of Business, University of Virginia, Virginia, US, 07/01/20
- EMOTIONAL INTELLIGENCE AND LEADERSHIP STYLES, Torrens University, Sydney, Australia, 01/01/21
- MASTERING DATA ANALYSIS IN EXCEL, Duke University, Durham, US, 08/01/21
BACHELOR - GERMAN / ITALIAN LANGUAGE AND LITERATURE
Ain Shams University, Faculty of Languages
REVENUE MANAGEMENT -
ESSEC Business School
EMOTIONAL INTELLIGENCE AND LEADERSHIP STYLES -
Torrens University
MASTERING DATA ANALYSIS -
Duke University
PROJECT PLANNING AND MANAGEMENT -
Darden School of Business, University of Virginia
CERTIFICATION - FINANCE FOR NON-FINANCE PROFESSIONALS
Rice University
SUCCESSFUL NEGOTIATION - STRATEGIES AND SKILLS
University of Michigan
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Arabic
Native language
English
Advanced (C1)
C1
German
Advanced (C1)
C1
Italian
Intermediate (B1)
B1
French
Beginner
A1
Software
Opera Cloud PMS
SiteLink
Call Potential
Yardi
Qlik
SAP Concur
Teams
Excel
Outlook
Work Preference
Important To Me
Career advancementWork-life balanceCompany CultureQuote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Interests
Soccer
NHL
Chess
Reading
AI Technologies
Website Portfolio Profiles
https://www.linkedin.com/in/andrew-henallah/
Languages
- Arabic, Native
- English, Fluent
- German, Fluent
- Italian, Advanced
Website Portfolio Profiles
https://www.linkedin.com/in/andrew-henallah/