Andrew Henallah
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Summary
Dynamic Leader Orchestrating Success from Hospitality Pre-Openings to Real Estate Property Excellence, with over 14 years of extensive experience in the international hospitality industry and a proven track record of success in roles spanning Hotel Management, Property Management, and Project Management. Demonstrated ability to drive operational excellence, elevate guest satisfaction, and maximize revenue generation in diverse cultural settings. Leveraging a solid foundation in hospitality operations and strategic leadership. Seeking a challenging opportunity as a Hotel Manager or Property Manager to apply expertise in driving operational efficiency, enhancing guest experiences, and achieving organizational objectives.
Overview
12
12
years of professional experience
5
5
Languages
6
6
years of post-secondary education
Skills
- Hotel Management
- Business Development
- Leadership
- Financial Management
- Property Management
- Problem-Solving
- Community Engagement
- Contract Negotiation
- Conflict Resolution
- Risk Management
Work History
Property Manager
Bin Omeir Group Of Companies
10.2023 - 03.2024
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Resort Manager (Pre-Opening & Opening)
Jawharat Bidiyah Resort & Jawharat Al Wasil Resort
03.2021 - 10.2023
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Streamlined resort operations for increased efficiency and improved guest experiences.
- Developed marketing strategies to attract new clientele and boost overall occupancy rates.
- Managed budgets effectively, ensuring profitability and financial stability of the resort.
Rooms Division Manager (Pre-Opening & Opening)
IntercityHotel Nizwa, Deutsche Hospitality
11.2019 - 03.2021
- Streamlined operations for increased efficiency, focusing on staff scheduling and resource allocation.
- Boosted revenue generation by collaborating with sales and marketing teams to develop effective promotions.
- Reduced operational costs through strategic vendor negotiations and optimizing inventory management processes.
Assistant Front Office Manager
Roda Al Murooj Downtown Dubai Hotel & Suites
07.2017 - 11.2019
- Streamlined check-in and check-out processes for a smoother guest experience.
- Improved team performance by providing regular training on customer service techniques and hotel policies.
- Increased repeat business through personalized guest interactions and exceptional service delivery.
Front Desk Manager
Roda Al Murooj Downtown Dubai Hotel & Suites
12.2016 - 07.2017
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
Front Desk Manager
Al Murooj Rotana Dubai Hotel & Suites
01.2016 - 12.2016
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Team Leader
Al Murooj Rotana Dubai Hotel & Suites
12.2013 - 01.2016
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Guest Service agent
Sheraton Soma Bay Resort
09.2011 - 12.2013
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Maximized revenue by upselling room upgrades and additional services.
Education
Bachelor - German / Italian Language and Literature
09.2007 - 07.2011
Certificate - Finance For Non-Finance Professionals
01.2020 - 06.2020
Certificate - The Fundamentals of Revenue Management
03.2020 - 07.2020
Certificate - Fundamentals of Project Planning And Management
03.2020 - 07.2020
Certificate - Emotional Intelligence And Leadership Styles
11.2020 - 01.2021
Certificate - Mastering Data Analysis in Excel
01.2021 - 08.2021
Certificate - Successful Negotiation: Essential Strategies And Skills
01.2020 - 06.2020
Languages
Arabic
Native or Bilingual
English
Full Professional
German
Full Professional
Italian
Professional Working
French
Elementary
References
References are available upon request
Interests
Football
Tennis
GYM
Reading
Learning and Courses
Timeline
Property Manager - Bin Omeir Group Of Companies
10.2023 - 03.2024
Resort Manager (Pre-Opening & Opening) - Jawharat Bidiyah Resort & Jawharat Al Wasil Resort
03.2021 - 10.2023
Duke University - Certificate, Mastering Data Analysis in Excel
01.2021 - 08.2021
Torrens University - Certificate, Emotional Intelligence And Leadership Styles
11.2020 - 01.2021
ESSEC Business School - Certificate, The Fundamentals of Revenue Management
03.2020 - 07.2020
Darden School of Business, University of Virginia - Certificate, Fundamentals of Project Planning And Management
03.2020 - 07.2020
Rice University - Certificate, Finance For Non-Finance Professionals
01.2020 - 06.2020
University of Michigan - Certificate, Successful Negotiation: Essential Strategies And Skills
01.2020 - 06.2020
Rooms Division Manager (Pre-Opening & Opening) - IntercityHotel Nizwa, Deutsche Hospitality
11.2019 - 03.2021
Assistant Front Office Manager - Roda Al Murooj Downtown Dubai Hotel & Suites
07.2017 - 11.2019
Front Desk Manager - Roda Al Murooj Downtown Dubai Hotel & Suites
12.2016 - 07.2017
Front Desk Manager - Al Murooj Rotana Dubai Hotel & Suites
01.2016 - 12.2016
Front Desk Team Leader - Al Murooj Rotana Dubai Hotel & Suites
12.2013 - 01.2016
Guest Service agent - Sheraton Soma Bay Resort
09.2011 - 12.2013
Ain Shams University, Faculty of Languages - Bachelor, German / Italian Language and Literature
09.2007 - 07.2011
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