Andrew Harkin
5 Defries Street, Toronto,ON
Summary
Detail oriented and efficient professional with a passion for IT. Full working visa obtained. Experience managing large scale maintenance contracts and ensuring client satisfaction. Experience working in a fast-paced environment and have proven to be a fast-learner. In my former role, I worked with a wide range of clients across multiple industries and have been praised on my ability to quickly integrate into new teams. Previously excelled in IT, graduating from a level 9 masters degree in information systems for business performance from the esteemed UCC.
Overview
2
2
years of professional experience
Work History
Underwriting Assistant
Definity
12.2023 - Current
- My role at Definity consists of processing a number of different insurance transactions daily. I am responsible for a variety of cases including renewal preparation, new business transactions, as well as providing up to date documentation to underwriters/brokers. This is a fast paced environment where attention to detail is key.
Service Desk Coordinator
Ace control systems
10.2022 - 09.2023
- Responsible for : The management of over 800 maintenance/service contracts.
- Generating maintenance contract proposals as well as pricing remedial works for sites.
- Generating and filing reports and working in conjunction with the finance department to ensure all jobs are invoiced.
- First point of contact for all engineers and responsible for all schedules.
Research Assistant
Dell technologies
01.2022 - 08.2022
- As part of my master’s degree, I completed a research project for Dell Technologies. I was assigned the task of delivering a piece of work which would help them better manage their fully remote teams. I focused on how Dell can make improvements with regards to their fully remote managers. I delivered a remote leadership roadmap which went into great detail on how Dell’s remote managers can increase team productivity as well as increase employee satisfaction rates and overall morale. This project was marked highly. References from this project are available upon request.
Education
Masters - Level 9 - information systems for business performance
University college cork
Cork2022
Bachelor of Arts - level 8 - Economics/Psychology
University college Cork
Cork2021
Skills
- Proficient in Windows 10
- Strong interpersonal and communication skills
- Case management
- Computer science
- Risk mitigation planning
- Problem-solving
- Risk mitigation planning
- Problem-solving
Languages
Timeline
Underwriting Assistant
Definity
12.2023 - Current
Service Desk Coordinator
Ace control systems
10.2022 - 09.2023
Research Assistant
Dell technologies
01.2022 - 08.2022
Masters - Level 9 - information systems for business performance
University college cork
Bachelor of Arts - level 8 - Economics/Psychology
University college Cork
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