Andrew Hamstra
Brantford,ON
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosting system performance by thoroughly evaluating and correcting different hardware and software issues. Strong end-user focused communication skills.
Overview
4
4
years of professional experience
Work History
Computer Technician
Hamilton-Wentworth District School Board
Hamilton, ON
06.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting
tasks. - Used diagnostic tools to identify hardware failures and replace non-functional components.
- Replaced PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Created organizational units within an Active Directory environment and maintained accuracy of users, groups and computers within containers.
SEA Computer Technician
Hamilton-Wentworth District School Board
Hamilton, ON
06.2020 - 06.2023
- Proven ability to learn quickly and adapt to new technologies and equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions on wide variety of special
education technology. - Recommended new and replacement hardware and software purchases.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Diploma - Computer Systems Technician - Network Systems
Mohawk College
Hamilton, ON12.2019
Bachelor's of Commerce Honours - Accounting
McMaster- Degroote School of Business
Hamilton, ON08.2016
Timeline
Computer Technician
Hamilton-Wentworth District School Board
06.2023 - Current
SEA Computer Technician
Hamilton-Wentworth District School Board
06.2020 - 06.2023
Diploma - Computer Systems Technician - Network Systems
Mohawk College
Bachelor's of Commerce Honours - Accounting
McMaster- Degroote School of Business