Summary
Overview
Work History
Education
Skills
Timeline
Andrew Hammett

Andrew Hammett

Sidney,Canada

Summary

Dynamic Account Manager with proven success at Nedco, adept at client communication and sales strategy. Managed a portfolio exceeding $5 million, fostering strong relationships and delivering exceptional customer service. Skilled in CRM software and data analysis, driving growth and enhancing client satisfaction through innovative solutions.

Overview

38
38
years of professional experience

Work History

ACCOUNT MANAGER

Nedco
Victoria, Canada
11.2021 - Current
  • Communicating with clients to understand their needs and explain product value.
  • Managing a portfolio of 40+ accounts with annual revenue of over 5 million dollars with growth year after year.
  • Building relationships with established and new clients based on trust and respect.
  • Collaborating with other internal departments to ensure clients' needs are fulfilled.
  • Working with suppliers to provide up-to-date cost-saving pricing.
  • Ongoing training to ensure updated knowledge of company products and services.
  • Resolving complaints and preventing additional issues by improving processes.
  • Attend weekly strategy meetings with the Regional Sales Manager and team meetings when scheduled.
  • Ensure all sales activities are adequately documented in the company CRM, on an ongoing basis.
  • Facilitate industry-leading customer service between project, branch, and operational teams.

R9 AUXILIARY

Government of British Columbia
Victoria, Canada
08.2018 - 11.2021
  • Handle, scan, and file various documents, some of which carry personal and private information.
  • Daily operations of pallet jacks and power jacks.
  • Assist in keeping a safe and clean work environment by keeping shelves, pallet areas, and workstations neat.
  • Hand delivers mail to other government agencies and deputy minister's offices.
  • Completing preventive maintenance logs daily for proactive upkeep of company vehicles and arranging for repairs.
  • Manually fold letters and vital stat certificates and send them for quality control and mailing.
  • Provides quality service by following organization standards.

BUSINESS DEVELOPMENT REPRESENTATIVE

Coast Appliances
Victoria, Canada
06.2015 - 08.2018
  • Identify prospective customers by using business directories, following leads from existing clients, going to job sites, and attending trade shows and conferences.
  • Quote prices, credit terms, or other bid specifications.
  • Initiate personal sales goals and follow marketing plan guidelines to meet monthly and annual sales quotas.
  • Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and budgetary concerns.
  • Prepare sales contracts for orders obtained and submit orders for processing.
  • Work closely with contractors, builders, designers, and homeowners through appliance selection and delivery.
  • Assisted in sales training of new employees.

APPLIANCE SALES SPECIALIST

Coast Appliances
Victoria, Canada
09.2014 - 06.2015
  • Recommend and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders and arrange delivery for customers.
  • Conducted business in person and through incoming telephone inquiries.

INSIDE SALES SUPERVISOR

Wilkinson Steel and Metals
Calgary, Canada
10.2012 - 06.2014
  • Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.
  • Fleet maintenance of 6 trucks and 4 forklifts, scheduling maintenance and repairs.
  • Resolve customer complaints regarding sales and service.
  • Review daily sales reports and weekly on-time shipping reports to ensure target margins are met and delivery schedules are adhered.
  • Responsible for recruiting, training, and developing a strong sales team capable of maintaining superior product knowledge and customer service.
  • Conduct weekly sales meetings with all staff to discuss numbers, targets, feedback, and other industry-related information.
  • Direct liaison with WCB for accident investigations and follow-up.

INSIDE SALES REPRESENTATIVE

Wilkinson Steel and Metals
Calgary, Canada
09.2007 - 10.2012
  • Implemented a consultive selling approach on all inbound sales calls.
  • Acted as a liaison between the outside sales representative and the customer.
  • Managed key accounts with sales volumes in excess of $1 million dollars annually.
  • Contact new and existing customers to discuss their needs and explain how specific products and services could meet these needs.
  • Quote prices, credit terms, or other bid specifications.

WAREHOUSE TEAM LEAD

Federated Co-operatives Ltd
Calgary, Canada
01.1999 - 09.2007
  • Recruit, Train, supervise, and evaluate new employees.
  • Assist in staffing for three shifts of over 100 unionized employees.
  • Supported a working relationship with the union by following the collective bargaining agreement terms.
  • We have implemented and reinforced policies and warehouse safety guidelines.
  • Daily operations of power equipment, including pallet jacks and forklifts.
  • Loading and unloading of merchandise freight trucks.
  • Schedule preventative maintenance of power equipment.
  • Organized and performed routine inventory checks.

PRODUCTION SUPERVISOR

Almetco Doors and Windows
Delta, Canada
03.1987 - 10.1998
  • Schedule and Supervise 85 unionized employees over 3 shifts of Production schedules for windows, doors, and glass-cutting operations.
  • Train new employees on health and safety regulations and procedures to maintain quality service by establishing and enforcing organization standards.
  • Resolves personnel problems by analyzing data, investigating issues, identifying solutions, recommending action.
  • Procure shop supplies as required while keeping within budget when possible.
  • Utilized interpersonal and communication skills among various departments to facilitate a productive and collaborative work environment.
  • Maintain safety records, lead accident investigations with other Health and Safety Team members, and report to WCB.

Education

CPSC – Certified Professional Sales Consultant -

03.2022

College diploma - Marketing/Marketing Management

BCIT, Burnaby
09.2001

High School Diploma -

Port Coquitlam Senior Secondary, Port Coquitlam
06.1986

Skills

  • Account management
  • Client communication
  • Sales strategy
  • Customer service
  • CRM software
  • Data analysis

Timeline

ACCOUNT MANAGER - Nedco
11.2021 - Current
R9 AUXILIARY - Government of British Columbia
08.2018 - 11.2021
BUSINESS DEVELOPMENT REPRESENTATIVE - Coast Appliances
06.2015 - 08.2018
APPLIANCE SALES SPECIALIST - Coast Appliances
09.2014 - 06.2015
INSIDE SALES SUPERVISOR - Wilkinson Steel and Metals
10.2012 - 06.2014
INSIDE SALES REPRESENTATIVE - Wilkinson Steel and Metals
09.2007 - 10.2012
WAREHOUSE TEAM LEAD - Federated Co-operatives Ltd
01.1999 - 09.2007
PRODUCTION SUPERVISOR - Almetco Doors and Windows
03.1987 - 10.1998
- CPSC – Certified Professional Sales Consultant,
BCIT - College diploma, Marketing/Marketing Management
Port Coquitlam Senior Secondary - High School Diploma,

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Andrew Hammett