Andrew Hamilton-Irving
Riverview,NB
Summary
Accomplished Team Manager with a proven track record at TD Canada Trust, enhancing team productivity and employee satisfaction through strategic coaching and efficient workflow processes. Skilled in Performance Coaching and Customer Relationship Management, adept at fostering teamwork and collaboration, and driving significant improvements in customer service and team performance. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10 years of extensive leadership experience in customer service. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Manager
TD Canada Trust
05.2019 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Managed senior-level personnel working in marketing and sales capacities.
Team Leader Manager
Asurion Insurance Services
06.2014 - 05.2019
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Education
Associate of Commerce And Business Administration - Business
NBCC
Moncton, NBHigh School Diploma -
Riverview High School
Riverview, NB06.2013
Skills
- Customer Focus
- Motivational Abilities
- Employee Scheduling
- Performance Coaching
- Meeting facilitation
- Workforce Planning
- Teamwork and Collaboration
- Training and Development
- Employee Coaching and Mentoring
- Computer Skills
- Customer Relationship Management
- Problem-Solving
- Multitasking
- Performance Evaluations
Languages
English
Full Professional
Certification
- CM - Certified Manager Certification
- Bravo Award for Top Performer at Company
Timeline
Team Manager
TD Canada Trust
05.2019 - Current
Team Leader Manager
Asurion Insurance Services
06.2014 - 05.2019
Associate of Commerce And Business Administration - Business
NBCC
High School Diploma -
Riverview High School
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