Jessica Garcia
Fontana
Summary
Dynamic individual with hands-on experience in transportation planning and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Transportation Planner
Caleres
09.2023 - Current
- Establish relationships with trucking companies to acquire long-term business commitments and desirable rates.
- Issue shipping instructions and provide routing information to achieve on-time, accurate deliveries.
- Monitor carrier's arrivals, verifying on-time pickups and immediate issue resolution.
- Plan pickups and drops for suppliers and carriers.
- Liaise with other departmental areas on project development and operational studies.
- Optimize shipping methods to reduce time in transit and lower costs.
- Verify shipping and receiving counts match picking and purchase order documents.
Operations Manager
Spotlight Media Corp
06.2022 - 09.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed systems and procedures for the subsidiary of Spotlight Media Corp. to improve operational quality and team efficiency of 3 subsidiaries throughout the USA for 20 employees.
- Onboard facilitators to their Gmail, Calendly, Stripe, and Zoom accounts.
- Integrated systems and set up paywalls for an efficient workflow for 1-on-1 video calls or conference calls.
- Created an Onboarding manual with information on the integration process between systems like Gmail, Outlook, Calendly, Stripe, and Zoom.
- Scheduled future newsletter using Constant Contact to reach over 30,000 subscribers.
- Created Investor Reports using Keynote.
- Created landing pages using LeadPages, uploaded Investor's reports, and created a shareable sub-domain to add and share on Constant Contact with all subscribers.
- Created client contracts for marketing services using PandaDoc.
- Created and managed client invoices using Stripe.
- Developed outstanding relationships with customers and delivered outstanding service.
Customer Service Manager
GreenBox POS
11.2021 - 06.2022
- Supervised day-to-day operations in the customer service department.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Created effective customer service procedures, policies, and standards.
- Developed customer satisfaction goals and coordinated with the team to meet them on a steady basis.
- Hired and trained new customer service agents.
- Managed the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
- Created weekly and monthly reports and surveys.
Wave Planner
Caleres
04.2019 - 11.2021
- Managed daily wave planning tasks, ensuring timely completion and adherence to established guidelines.
- Identify customers high priority accounts
- Plan POs according to shipping windows.
- Kept a steady workflow for the team.
- Recognized wave shortages and knowing when to collaborate with the inventory team for solutions.
- Updated operations VAS handbooks.
- Conducted regular audits of warehouse activities, identifying areas for improvement or corrective action as necessary.
- Trained employees on wave planning procedures, contributing to a well-prepared workforce.
Wave Planner
Converse
07.2018 - 04.2019
- Daily wave planning for distribution.
- Manage efficiency of operations by reviewing and planning orders for the Operations team.
- Identified customer accounts.
- Releasing waves in sequence to manage workflow.
- Recognize wave shortages and know when to collaborate with the Inventory team.
- Dynamic routing for JC Penny.
- Running slotting reports for quick response customers.
- Running end-of-day report.
SR. Production Wave Planner
Spectrum Brands: Hardware & Home Improvement Group
12.2005 - 12.2017
- Facilitated the integration of new systems or processes into existing workflows, minimizing disruptions in daily operations.
- Contributed ideas during brainstorming sessions aimed at enhancing overall warehouse functionality.
- Conducted regular audits of warehouse activities, identifying areas for improvement or corrective action as necessary.
- Maintained up-to-date knowledge of industry advancements, ensuring that warehouse operations remained responsive to evolving demands.
- Managed daily wave planning tasks, ensuring timely completion and adherence to established guidelines.
- Established strong relationships with vendors, promoting efficient communication channels for issue resolution or information exchange.
- Collaborated with cross-functional teams to address operational challenges and devise solutions.
- Streamlined communication between departments, ensuring smooth coordination of warehouse activities.
- Enhanced inventory accuracy by closely monitoring stock levels and adjusting wave plans accordingly.
Skills
- Planning
- Transportation demand planning
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Excellent Communication
- Decision-Making
- Effective Workflow Management
- Team building
- Task Prioritization
- Interpersonal Skills
Certification
- Six Sigma Green Belt-2022
Timeline
Transportation Planner
Caleres
09.2023 - Current
Operations Manager
Spotlight Media Corp
06.2022 - 09.2023
Customer Service Manager
GreenBox POS
11.2021 - 06.2022
Wave Planner
Caleres
04.2019 - 11.2021
Wave Planner
Converse
07.2018 - 04.2019
SR. Production Wave Planner
Spectrum Brands: Hardware & Home Improvement Group
12.2005 - 12.2017
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